IRVINE, Calif., Sept. 27, 2016 /PRNewswire/ -- Toshiba America Information Systems, Inc., Telecommunication Systems Division today announced a major upgrade for its IPedge® business communication software for small to mid-size businesses and smaller enterprises. IPedge 1.7.3 adds powerful new capabilities that address key customer requirements for ease of deployment, multi-site networking and enhanced collaborative applications and integrations that improve communication among staff, colleagues and customers. Now available from Authorized Toshiba Dealers nationwide, IPedge 1.7.3 can be flexibly deployed on-site, in the cloud or in a hybrid cloud network.
"Toshiba is devoted to delivering on its customers' business communications needs, and with IPedge 1.7.3, our customers can now choose a software-only deployment, expand their network and collaborate in new and effective ways," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Inc., Telecommunication Systems Division.
New IPedge Software-only Solution Delivers Virtualized Deployment
Toshiba's virtualized IPedge software now runs on customer-provided VMware®certified hardware. This new deployment option is a good fit for IT-centric organizations and data centers that utilize virtualization technology as a way to consolidate multiple applications on a single platform. IPedge software can also co-reside with Toshiba's contact center and reporting software on this single server for added hardware and computing resource efficiencies that translate into significant capital, operational and energy savings.
Built-in Meet-me Audio & Web Collaboration for Enhanced Productivity
Toshiba extends the built-in IPedge Meet-me Audio Conference application with new, fully integrated Web desktop sharing and collaboration. The new WebRTC-based IPedge Meet-me Conference capability enables quick, on-demand or scheduled audio and Web conferences (using a new Scheduler feature for conference reservation, participant control and real-time and historical details), with the added security of assigning and sending out PIN numbers to all participants invited to the conference. Four audio channel licenses are included for free, and additional audio channels are easily license-activated.
Networking Capacity Increase for Growing and Distributed Companies
To meet the needs of growing, multi-site customers, Toshiba's engineering team has effectively quadrupled the networking capacity among IPedge servers and Strata® CIX systems, including mixed environments with as many as 512 nodes, up from 128 nodes previously. This significant increase in scale will serve and support larger organizations that need to network multiple systems to expand capacity or to unify geographically dispersed locations as one company-wide network. See the press release here.
Enhancements to Messaging, Call Accounting and Salesforce CRM Integration
Additional IPedge V1.7.3 enhancements address important capabilities related to messaging, call accounting and Salesforce® CRM integration.
- The internal IPedge Messaging function now supports more flexible notification operations through a simple and straightforward interface while a fax driver enhancement eliminates Java® requirements and allows the driver to run in the latest Internet Explorer®, Edge, Chrome™ and Firefox® browsers.
- The built-in IPedge Call Accounting capability adds new report generation options (PDF, HTML or CSV formats) and new administrative options, including direct downloads and zip files.
- The recently introduced Toshiba Plug-in for Salesforce.com for screen pops, click-to-dial and call history integration with Salesforce.com is enhanced to provide a transfer and conference capability from the Plug-in window for easier screen-based telephony operation as well as handling of multiple calls by agents. See the press release here.
About IPedge and Strata CIX Business Communication Systems
Toshiba's award-winning IPedge delivers advanced capabilities on a secure Linux®based VMware server. One industry-standard server handles the call control, productivity and communications needs, including call processing, unified messaging, unified communications, mobility and centralized administration.
Strata CIX is Toshiba's award-winning IP converged solution that enables users to mix-and-match digital and IP endpoints to suit their applications. Strata CIX is compatible with Toshiba's IPedge Application Server.
Both IPedge and Strata CIX are networking compatible within Toshiba's Hybrid Cloud solution.
About Toshiba America Information Systems, Inc.
Telecommunication Systems Division (TSD)
Toshiba America Information Systems, Inc., Telecommunication Systems Division is one of the six business units of Toshiba America Information Systems, Inc. (TAIS) and offers business communication solutions for SMB enterprises and enterprises with multi-site or regional locations. Toshiba's VIPedge cloud-based business telephone solution and the IPedge and Strata CIX systems offer Voice over IP, voice mail and unified messaging, conferencing and collaboration, unified communications applications, networking, mobility and more. Together with Toshiba's PCs, tablets, copiers, and surveillance video cameras/recorders, Toshiba's Telecommunication Systems Division helps enterprises maximize business efficiency in communications and mobility. Headquartered in Irvine, Calif., TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. For more information, visit www.Telecom.Toshiba.com.
Toshiba Corporation, a Fortune Global 500 company, channels world-class capabilities in advanced electronic and electrical product and systems into three focus business fields: Energy that sustains everyday life, that is cleaner and safer; Infrastructure that sustains quality of life; and Storage that sustains the advanced information society. Guided by the principles of The Basic Commitment of the Toshiba Group, "Committed to People, Committed to the Future," Toshiba promotes global operations and is contributing to the realization of a world where generations to come can live better lives.
Founded in Tokyo in 1875, today's Toshiba is at the heart of a global network of 550 consolidated companies employing 188,000 people worldwide, with annual sales surpassing 5.6 trillion yen (US$50 billion) (as of March 31, 2016).
To find out more about Toshiba, visit www.toshiba.co.jp/index.htm.
For additional information, or to purchase Toshiba telecommunication products, visit http://www.telecom.toshiba.com for an Authorized Toshiba Dealer.
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SOURCE Toshiba America Information Systems, Inc., Telecommunication Systems Division