TP awarded Frost & Sullivan's 2025 Company of the Year for North American security in the customer experience management industry

TP recognized for its robust cybersecurity framework and approach that integrates automation, AI-driven fraud analytics, and proactive threat mitigation strategies

NEW YORK, July 10, 2025 /PRNewswire/ -- Global digital business services leader TP today announced that it was recognized as Frost & Sullivan's 2025 North American Company of the Year for security in the customer experience (CX) management industry. The best-in-class distinction honors TP's comprehensive, multilayered cybersecurity framework that combines real-time monitoring, AI-powered automation, and sophisticated risk assessments designed for organizations aiming to identify and eliminate potential security vulnerabilities.

Security concerns are on the rise in the CX industry, with digitalization exposing organizations to more risks, such as data breaches, identity theft, and cyberattacks. Consumers prefer brands that prioritize their privacy, communicate openly, and take proactive steps to safeguard sensitive information. Organizations that embed security into their CX strategy differentiate themselves by fostering customer confidence and long-term loyalty, according to Sebastian Menutti, Research Director, Customer Experience at Frost & Sullivan.

TP's cybersecurity infrastructure detects unauthorized changes within two minutes and resolves 98% of threats automatically, ensuring uninterrupted service for clients across sectors like retail and financial services. Proprietary TP tools, such as TP Protect and fraud data analytics, leverage AI and machine learning to proactively detect and prevent fraud—often within 24 hours. According to Frost & Sullivan, TP "emerges as a leader in secure CX, offering one of the most advanced cybersecurity programs in the CXM industry with its robust security infrastructure." Complementing its technological advancements in security for CX, TP holds ISO 27001 and PCI DSS certifications.

"The company's cybersecurity strategy prioritizes real-time monitoring, rapid response, and automation," Menutti said. "Its system detects unauthorized changes within an average of two minutes and mitigates them in under 15 minutes. This level of responsiveness prevents service disruptions and ensures business continuity, a critical factor for clients relying on TP's secure environment."

"At TP, we are proud to take a rigorous and holistic approach to security through our advanced frameworks, intelligent automation and by fostering a security-first culture," said Christian Muus, Global CISO at TP. "The Frost & Sullivan report recognizes TP as a trusted partner in security because of our proprietary solutions, proactive approach to cybersecurity, and ability to adapt quickly to evolving cyber threats."

Additional enhanced TP security features that Frost & Sullivan noted include biometric access controls and FIDO2 security keys to protect privileged accounts. TP uses a unified, cloud-based framework that allows real-time threat detection across multiple IT environments. TP also collaborates with other business process outsourcing (BPO) providers to improve industry-wide cybersecurity practices through real-time cyber threat intelligence sharing, which allows industry peers to respond proactively to emerging threats.

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ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, Teleperformance reported consolidated revenue of €10,280 million (US$11 billion) and net profit of €523 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.tp.com.

SOURCE Teleperformance