Transforming Elder Care: AidQuest's Human Chat + Scheduling Tech Stack Fuels Profit Surge at Visiting Angels

With $170K in added profit and $30K in recruiting savings, AidQuest's human-powered engagement tools are redefining growth for home care agencies.

BURLINGAME, Calif., May 21, 2025 /PRNewswire/ -- Visiting Angels of Carlisle, a leading provider of senior home care services in Pennsylvania, has significantly increased profitability and streamlined caregiver recruitment after adopting AidQuest's Human-Powered Live Chat and SCHEDULE+ solutions. Over 24 months, the agency generated an additional $170,000 in net profit, hired caregivers who provided thousands of hours of care, and cut recruiting costs by $30,000 annually — all while enhancing the experience for families and applicants alike.

Faced with the challenges of high advertising costs and competition for qualified caregivers, Visiting Angels of Carlisle turned to AidQuest to engage website visitors in real time. The agency deployed AidQuest's Human Live Chat, staffed by professional chat agents who interact directly with prospective clients and caregivers. These agents provide instant answers, collect detailed intake information, and schedule consultations and interviews using SCHEDULE+, AidQuest's concierge appointment-setting tool.

"AidQuest has been a remarkable solution to help our agency grow and hire new recruits," said Richard Ruda, Director and Owner of Visiting Angels of Carlisle. "The addition of a human live chat interface on our website has had a significant impact — an additional $170K of profit plus thousands of hours of care provided by the caregivers hired from AidQuest applicants."

In addition to recruitment gains, AidQuest's client leads have directly contributed to a stronger bottom line and greater care delivery. Since starting with AidQuest, Visiting Angels of Carlisle has received 130 pre-screened client leads from AidQuest's human-powered chat — converting many into active cases that generated $170,000 in net profit. These conversions translated into thousands of hours of care provided to seniors in need, enabling the agency to serve more families without increasing marketing spend.

"It's been a game-changer for our growth efforts," added Kristy Saphore, Senior Client Care Coordinator. "We're saving money, getting better client and caregiver leads, and filling positions faster — all without relying on expensive job boards."

AidQuest's solutions now power over 700 home care agencies across the U.S. and Canada, enabling more than 1 million live human interactions and generating over 100,000 qualified leads. By combining real-time engagement with intelligent concierge scheduling, AidQuest is setting a new standard for how elder care providers grow and thrive in a digital-first world.

About AidQuest
AidQuest provides human-powered chat and concierge scheduling tools for the home care industry. Its mission is to help agencies convert more visitors into clients and caregivers through intelligent engagement and real-time human connection. Learn more at www.aidquest.com.

About Visiting Angels of Carlisle
For over 20 years, Visiting Angels of Carlisle has provided compassionate in-home care to seniors across Franklin, Adams, and Cumberland counties in Pennsylvania. Led by Director Richard Ruda, the agency is committed to helping local seniors age with dignity and independence.

Media Contact:
Kamran Nasser
Founder, AidQuest
[email protected]
www.aidquest.com

SOURCE AidQuest