Transforming Healthcare IT: Info-Tech Research Group Outlines Key Steps for MSPs

As healthcare organizations grapple with financial pressures, many are looking to IT service commercialization as a strategy to stabilize their bottom line. New research insights from Info-Tech Research Group outline key considerations for transforming internal IT operations, from strategic alignment and regulatory compliance to developing a robust service delivery framework to help healthcare organizations navigate the complexities of this transformation and unlock new and sustainable growth opportunities.

TORONTO, Feb. 20, 2025 /PRNewswire/ - Healthcare organizations are facing mounting financial pressure, with rising operational costs and shrinking margins threatening their long-term sustainability. Global research and advisory firm Info-Tech Research Group reports in a recently published resource that to help address these challenges, IT leaders are increasingly exploring the commercialization of IT services as a potential new revenue stream. However, the firm cautions that transitioning internal IT operations into a managed service provider (MSP) model requires a fundamental strategic shift, strict regulatory compliance, and a robust service delivery framework. To support healthcare IT leaders through this transformation, Info-Tech Research Group's blueprint Establish the Foundations for Commercializing IT as a Managed Service Provider offers a structured approach to navigating IT commercialization, enabling healthcare organizations to unlock new financial opportunities while maintaining compliance and operational excellence.

"Healthcare organizations often underestimate the extensive requirements of commercializing their internal IT operations as an MSP. It is crucial to understand that this transition demands a focused approach that does not detract from their core competencies," says Sharon Auma-Ebanyat, research director at Info-Tech Research Group. "Therefore, comprehensively assessing organizational and IT capabilities is essential to establish foundational IT improvement initiatives before considering such a shift."

Building a Strong Foundation for IT Commercialization

In the new resource, Info-Tech outlines essential considerations for healthcare organizations looking to commercialize their IT operations. The firm's research emphasizes that transitioning from internal IT support to an MSP model involves more than technical adjustments – it requires a fundamental change in mindset, the adoption of new business models, adherence to regulatory standards, and the implementation of a strong service delivery framework. Rising labor costs and challenges in attracting and retaining skilled IT talent further add complexity to this transformation. However, Info-Tech's subject matter experts suggest that with careful planning and a well-defined strategy, healthcare organizations can overcome these hurdles and unlock new financial and operational efficiencies.

In its Establish the Foundations for Commercializing IT as a Managed Service Provider blueprint, the firm outlines three critical factors in establishing a successful foundation for IT commercialization as an MSP:

1. Establish Strategic Alignment: Secure buy-in from key stakeholders and ensure IT commercialization aligns with organizational objectives.
2. Assess the Current State: Evaluate IT capabilities and business alignment to determine the current maturity of IT services.
3. Determine the Future State: Develop a clear strategy for operationalizing MSP services, including defining offerings, pricing models, and governance structures.

By leveraging the insights from Info-Tech's blueprint, healthcare facilities can generate predictable revenue through subscription-based IT services, stabilizing finances and supporting long-term growth. Additionally, the firm's research explains that commercializing IT services can help healthcare organizations attract and retain top IT talent. Strengthening IT expertise not only benefits external clients but also enhances internal infrastructure and operations, driving overall efficiency and technological innovation.

For exclusive and timely commentary from Sharon Auma-Ebanyat, an expert in the healthcare sector, and access to the complete Establish the Foundations for Commercializing IT as a Managed Service Provider blueprint, please contact [email protected].

About Info-Tech Research Group

Info-Tech Research Group is one of the world's leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

To learn more about Info-Tech's divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm's Media Insiders program. To gain access, contact [email protected].

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

SOURCE Info-Tech Research Group