TAMPA, Fla., Nov. 23, 2015 /PRNewswire/ -- Healthcare providers that use Tribridge Health360 to deliver personalized care experiences to patients can now make use of embedded clinical content from Schmitt-Thompson to triage Telehealth interactions.
"Thirty to fifty percent of emergency room (ER) visits are for non-urgent conditions, and this adds unnecessary costs without improving patient outcomes or care experiences," said Damon Auer, vice president, Tribridge's Healthcare practice. "By embedding the Schmitt-Thompson protocols into Health360, we help providers achieve two complementary goals: improve quality and performance and provide the best, most personalized care experience to patients."
Ninety percent of medical call centers in the U.S. follow the Schmitt-Thompson telephone triage protocols, which are written to assist registered nurses through the data collection, triage, decision-making, disposition selection and advice-giving processes. The clinical content is used by more than 400 health systems and health plans and an additional 10,000 physician practices.
"Our content is evidence-based and efficient by design. Medical call center leaders and providers that rely on it say that it improves the quality of their clinical operations," said David Thompson, M.D., co-author of Schmitt-Thompson Clinical Content. "Embedding this content into Tribridge Health360 will make it even easier for healthcare providers to ensure that each patient gets the most relevant, up-to-date and customized protocols for their unique medical needs."
Schmitt-Thompson Clinical Content is reviewed by a broad-range of health providers and it is updated annually to ensure patients receive quality, personalized care. For more information, visit http://www.stcc-triage.com.
Schmitt-Thompson Clinical Content is embedded into the Consumer Experience module of Tribridge Health360, designed to help call centers better manage care situations, provide a personalized care experience and improve patient communications and satisfaction.
About Tribridge Health360
Tribridge Health360 is a consumer-centered cloud solution powered by Microsoft CRM. Health360 helps healthcare providers coordinate care and personalize care experiences at every consumer interaction and includes four modules: Care Coordination, Care Network Management, Consumer Experience and Consumer Engagement.
Founded in 1998, Tribridge is a technology services firm specializing in business applications and cloud solutions. The firm helps midmarket and enterprise customers solve their business challenges through Cloud Computing, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Capital Management (HCM), Business Intelligence, Portals, Application Development and Infrastructure services. With a focus on developing industry solutions and implementing Microsoft, Concerto Cloud Services, Cornerstone OnDemand, NetSuite and other enterprise technologies, the Tribridge team of 650 professionals operates with an unwavering commitment to provide exceptional service and support, drive measureable results and build lasting partnerships with the firm's 3,750 customers. www.tribridge.com.