FOLSOM, Calif., Sept. 17, 2018 /PRNewswire/ -- Trimark Associates, Inc., a leading provider of metering, SCADA, and energy storage technology solutions for the electric power industry, announces the expansion of its customer care services and its new name, the Trimark Operations Center (TOC). This reflects the company's ongoing commitment to provide quality engineering services and support with its philosophy of "We'll Be There" to do whatever is needed to solve even the most complex technical problems.
TOC's all-encompassing service offerings include the following:
Services Agreements –Trimark proactively monitors its customers' equipment in real-time with proprietary systems, enabling the TOC to quickly recognize failures, identify root causes, and automatically trigger service tickets and/or customer notifications for quick issue resolution.
Routine Maintenance – Many Services Agreements include routine testing on advanced meters, SCADA and monitoring equipment, meteorological systems, and other system components related to the continued management and operation of solar sites.
Field Services – Trimark's experienced engineers and technicians troubleshoot and repair equipment in the field. They implement industry best practices, follow safety procedures, and ensure compliance requirements are met for even the most complex systems.
Operational Management – Services include Key Performance Indicator (KPI) monitoring and escalation, Performance Analysis, Risk Assessments, Change Management, and Network Security management. Trimark's certified security engineers support advanced network configurations, troubleshooting, firewall support, and intrusion detection.
Data Management Services – Trimark provides meter data validation, estimating, and backfilling as needed for critical data, ensuring the data accurately represents the operation of the system. Trimark also designs, implements, and delivers complex data to meet even the most demanding analysis.
Utility and Commercial Scale PV O&M –Services include continuous monitoring of plant equipment using Trimark's T1-S Vantage system, preventive maintenance, issue resolution, management reporting, warranty management, and vendor coordination.
Trimark Associates, Inc. (Trimark) is ranked the world's top monitoring software vendor by GTM Research and SOLICHAMBA for utility-scale PV plants. Trimark's turnkey solutions control, measure, and manage all aspects of power production that utility-scale power producers require to maintain peak business performance. Trimark's revenue meters, meteorological stations, SCADA platforms, battery energy storage, and microgrid management systems optimize power generation and maximize revenue. Trimark's services also encompass data management and preventive maintenance to ensure maximum uptime and optimal performance.
Dean Schoeder, Chief Marketing Officer