TV Viewers Rate AT&T U-verse TV Highest in Customer Satisfaction in J.D. Power Study

Sep 26, 2013, 09:21 ET from AT&T Inc.

DALLAS, Sept. 26, 2013 /PRNewswire/ -- Consumers say AT&T* U-verse® TV outperforms all TV providers in customer satisfaction in the North Central region, according to the J.D. Power 2013 Residential Television Service Provider Satisfaction StudySM released today.

AT&T U-verse ranked highest in overall satisfaction in a study that evaluates performance and reliability, customer service, cost of service, billing, programming and communication.

"Our focus is to provide the best experience for U-verse customers every step of the way, whether you're ordering service, getting U-verse installed or watching TV at home or on the go," said Lori Lee, senior executive vice president, AT&T Home Solutions. "We offer customers a unique experience you can't get from other TV providers, which is why we're the fastest growing TV provider in the country.** Our work doesn't stop here. We have much more in store for U-verse TV customers."

AT&T announced several enhancements to its service over the past year, including:

The rankings are the latest honor for AT&T U-verse. U-verse TV was named Frost & Sullivan's 2013 Video Company of the Year for excellence in customer value, innovation and growth. AT&T U-verse recently received the Women's Choice Award for the "Most Recommended Internet Provider" category. The AT&T U-verse Easy Remote app was recognized with a 2013 Access Award from the American Foundation for the Blind, the TelcoTV Vision Award for "Best Innovation in Consumer Viewing Experiences," and the TV Connect Award for "Best TV App."

For additional information on AT&T U-verse — or to find out if it's available in your area — visit

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

**Claim based on comparison of major TV providers' percentage growth in subscriber counts and national market share data as of 2Q2013.

AT&T U-verse received the highest numerical score among television service providers in the North Central region in the proprietary J.D. Power 2013 U.S. Residential Television Service Provider Satisfaction StudySM.  Study based on 22,593 total responses measuring 8 providers in the North Central region (IL, IN, MI, OH, WI) and measures consumer satisfaction with television service.  Proprietary study results are based on experiences and perceptions of consumers surveyed in November 2012, January, April and July 2013. Your experiences may vary.  Visit

About AT&T

AT&T Inc. (NYSE: T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's fastest and most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries.  It also offers advanced TV service with the AT&T U-verse® brand. The company's suite of IP-based business communications services is one of the most advanced in the world.

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4G LTE speed claim based on national carriers' average 4G LTE download speeds. Reliability claim based on data transfer completion rates on nationwide 4G LTE networks. 4G LTE availability varies.

Geographic and service restrictions apply to AT&T U-verse. Call or go to to see if you qualify. U-verse High Speed Internet Account required for U-verse Easy Remote and Facebook on TV.  Easy Remote requires qualifying device. U-verse App: Data charges may apply.