Uptivity Promotes Internally to New Vice President of Research and Development Position
COLUMBUS, Ohio, Nov. 7, 2013 /PRNewswire/ -- Uptivity, a leader in contact center workforce optimization solutions, has announced the promotion of Matt Madzia to the position of Vice President of Research and Development. This newly created position highlights Uptivity's dedication to improving its already robust reputation for innovation.
Madzia has been with Uptivity since 2008, originally working in client services and running the customer support team prior to joining the development team in 2010. Matt's vision and determination played an instrumental role in Uptivity's ongoing success over this period, and paved the way for his promotion to this new executive position.
The creation of this new position underscores Uptivity's commitment to research and development at a time when many others in the industry are cutting back on development staff. Determined to remain at the forefront of innovation, Uptivity anticipates this new position will serve as a catalyst for new innovation and creative thinking.
"Matt has been key to the constant innovation of our R&D team, and this promotion is our way of recognizing his leadership," said Jeff Canter, president and CEO of CallCopy. "At our core, we're innovators who are constantly developing new ways to solve our customers' problems, provide true value and deliver peace of mind. We do this by recruiting the best developer talent, and empowering them with the latest technology available to advance our software as well as their careers. We are excited about the vision that Matt brings to this team, and are eager to have him providing the direction for our solutions for years to come.
The new position will be responsible for partnering with marketing in the lifecycle of product management including architecture, large system scope, and vendor relations; managing the Technical Product Manager group to design and scope new software development including UX/UI, technical architecture, and documentation; and overseeing the success of software development and software quality assurance.
About Uptivity:
What boosts the bottom line for any contact center? You want the best every agent can deliver while optimizing contact center management for a better understanding of the customer. Only Uptivity gives you the tools you need to continuously improve your contact center. For more information, visit us at www.uptivity.com.
SOURCE Uptivity
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