COLUMBUS, Ohio, April 28, 2014 /PRNewswire/ -- Uptivity (formerly CallCopy), a leading provider of workforce optimization (WFO) solutions, announced today that the company will exhibit its unique performance management solutions at IAUG CONVERGE2014 in Dallas on April 28-30, 2014 at the Gaylord Texan Resort & Convention Center. Ryan Prestel, Director of Product Management at Uptivity, will present a session entitled "Transform the Customer Experience with Uncomplicated Performance Management" on April 29.
A must-attend event for Avaya users who are seeking new ways to address critical business challenges with communications and performance management tools, IAUG CONVERGE2014 will provide unprecedented insight and networking opportunities to attendees from around the world. The Uptivity team will demonstrate Discover Suite, a workforce optimization solution compliance-tested for compatibility with Aura® and Avaya Proactive Contact at Booth 330. Visitors can register to win an iPad.
Exhibit hours on Monday, April 28 are from 5:00 PM to 8:00 PM. On Tuesday, Uptivity will exhibit from 10:30 AM to 2:00 PM and also from 4:30 PM to 6:30 PM. On Wednesday, April 30, hours of exhibition are between 10:30 AM and 2:00 PM. Uptivity also plans a fun after-hours networking event on Tuesday, April 29 at the Texas Station Bar located at the Gaylord Texan Resort.
On Tuesday, April 29 from 9:30 AM to 10:30 AM, Prestel will lead a breakout session, "Transform the Customer Experience with Uncomplicated Performance Management," providing insights that are relevant to contact center leaders, including tips on performance management to improve customer satisfaction. Prestel's discussion will also include real-world case studies that demonstrate how organizations have transformed operations through workforce optimization.
"I'm looking forward to discussing how companies can use simple performance management strategies to change the way they relate to customers and improve employee satisfaction," Prestel said. "We've worked directly with leading organizations to transform contact center operations and have seen first-hand the measurable improvements they can achieve with the right performance management approach."
What boosts the bottom line for any company with a contact center? How about getting the best that every agent can deliver and constantly optimizing contact center management and performance for a better understanding of the customer? Only Uptivity gives you the tools you need to continuously improve every aspect of each step of every agent's life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of tools designed for the comprehensive management of contact centers. For more information, visit us on the Web at www.uptivity.com.