US Airways Continues to Enhance the Customer Experience in the Air and on the Ground

TEMPE, Ariz., Jan. 9, 2012 /PRNewswire/ -- US Airways (NYSE: LCC) announced the completion of first class installation on 110 US Airways Express regional jets including the Embraer 175 and 170 and Canadair Regional Jet 700 and 900 fleets. The airline now offers seamless same-class service to more than 85 destinations and offers a higher percentage of flights with First Class among the four major network carriers. 

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US Airways began installing the First Class product on its Express aircraft in September and completed all aircraft in mid-December. The seats offer generous legroom and personal space in a 1-2 configuration throughout the First Class cabin. First Class customers now receive the same benefits when traveling on First Class-equipped US Airways Express aircraft that they experience on mainline flights including:

• Priority check-in
• Priority security lines (where available)
• Early boarding
• A dedicated cabin
• A larger seat with increased leg room
• Complimentary alcoholic beverages
• Complimentary snacks
• Complimentary pillows and blankets
• Priority baggage handling

"By working with our Express partners PSA, Mesa and Republic Airways, we are now able to provide the same levels of service our First Class passengers desire on our fleet of larger regional jets," said Dion Flannery, president, US Airways Express.  "With more than 640 additional daily flights with First Class available, Dividend Miles Preferred members have more opportunities to take advantage of complimentary upgrades while traveling on US Airways Express."   

For more information about US Airways Express First Class visit www.usairways.com/expressfirst.

In addition to the improvements made to its Express fleet, US Airways continues to enhance its products, services and airport facilities and has begun installation of the Envoy Suite – the airline's fully lie-flat business-class seats with an advanced on-demand in-flight entertainment system – on its fleet of wide-body Airbus A330-300 aircraft. 

US Airways Club

Over the past year, the airline invested more than $1.5 million in product enhancements and renovations to its airport Clubs to improve its customers' comfort and convenience.  Enhancements that customers who visit US Airways Clubs can enjoy include:

• A revamped wine menu at all Club locations with a greater selection of premium wines
• An assortment of heartier snacks in our Philadelphia and Charlotte clubs during peak transatlantic departure hours
• A new club in Terminal 2 at Raleigh-Durham (scheduled to open in late January)
• Refreshed decor and new furniture in the Terminal B club in Phoenix, a new club in New York's LaGuardia Airport and a second club in DCA.  For more information about US Airways Clubs including locations, memberships and day passes visit www.usairways.com/club.

New menus in First Class and Envoy

US Airways also launched a series of enhancements to the food and overall meal presentation in domestic First Class and Envoy, the airlines' business class product to Europe, South America and the Middle East.  Enhancements include heartier snacks and improved meals in First Class as well as a redesigned menu in Envoy featuring signature entrees, appetizers and desserts. 

Andrew Nocella, senior vice president marketing and planning said, "From the airport to onboard, it is important to provide a truly first class experience for our customers, whether they purchase First Class and/or Envoy or they're a part of our frequent flier program, Dividend Miles where they can take advantage of the unlimited upgrade opportunities. By investing in our product, we are able to provide the level of comfort and service our customers enjoy the most and have come to expect from US Airways."

Additional information about Envoy and the Envoy Suite is available at www.usairways.com/envoy.

About US Airways:

US Airways, along with US Airways Shuttle and US Airways Express, operates more than 3,100 flights per day and serves more than 200 communities in the U.S., Canada, Mexico, Europe, the Middle East, the Caribbean, Central and South America. The airline employs more than 32,000 aviation professionals worldwide and is a member of the Star Alliance network, which offers its customers more than 21,000 daily flights to 1,290 airports in 189 countries. Together with its US Airways Express partners, the airline serves approximately 80 million passengers each year and operates hubs in Charlotte, N.C., Philadelphia and Phoenix, and a focus city in Washington, D.C. at Ronald Reagan Washington National Airport. US Airways was the only airline included as one of the 50 best companies to work for in the U.S. by LATINA Style magazine's 50 Report for 2010 and 2011. For six years in a row, the airline also earned a 100 percent rating on the Human Rights Campaign Corporate Equality index. The Corporate Equality index is a leading indicator of companies' attitudes and policies toward lesbian, gay, bisexual and transgender employees and customers. US Airways also ranked #1 among its competing hub-and-spoke network carriers for 2010 performance as rated by the Wichita State University/Purdue University Airline Quality Rating (AQR). For more company information visit usairways.com, follow on Twitter @USAirways or at Facebook.com/USAirways. (LCCG)

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SOURCE US Airways