vCom Solutions Leads Innovation With Customer Advisory Council
Sep 06, 2011, 11:30 ET
SAN RAMON, Calif., Sept. 6, 2011 /PRNewswire/ -- vCom Solutions, the pioneer of Telecom Management as a Service (TMaaS™), continues its leadership in innovation in the telecom industry with the 4th annual Customer Advisory Council on Sept. 8 in San Francisco.
The Customer Advisory Council (CAC) brings together a cross section of high-level experts in the Telecom and Information Technology management community whose perspectives can help serve and improve the industry.
vCom is dedicated to helping its customers achieve success through new services that build on its vManager software platform and created the Customer Advisory Council to facilitate an atmosphere for dialogue and idea exchange that will manifest itself in tangible product and process improvements.
"The Customer Advisory Council serves as an excellent opportunity for decision-makers from a variety of industries — including Healthcare, Legal Services, Education and Financial Services — to exchange ideas and share with vCom executives how telecom management can support their growth initiatives," says Jenifer Frey, Vice President of Customer Experience for vCom.
vCom continues to drive future solutions and applications with the new release of vManager™ 4.0 which makes advancements in two key areas of the software platform that give customers control, visibility and business intelligence for the telecom expense lifecycle:
- The new Procurement Module enables customers to increase efficiency by automating the ability to submit, change and disconnect orders through the software platform. The Procurement Module eliminates human intervention and the need to call or send an email. The process is automated from beginning to end.
- The Carrier Module provides information about carriers and products that even the most sophisticated of TEM software platforms don't offer. The module provides information about Carrier Order Intervals, with the architecture to support future enhancements like automatic storage of corresponding carrier Service Level Agreements (SLAs); Carrier Escalation details; and Carrier support for inside wiring and hardware.
About vCom Solutions
vCom's Telecom Management as a Service (TMaaS™) is a complete suite of cloud-based Telecom Management software tools and a full portfolio of Professional Services, including Carrier Selection, Procurement, Project Management, Technical Support, Bill Consolidation and Cost Allocation. www.vcomsolutions.com
SOURCE vCom Solutions
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