IBACH, Switzerland, Aug. 29, 2012 /PRNewswire/ -- Victorinox has confirmed that it is offering a product refund for its Slim, Secure and Presentation Master products.
Effective September 15, 2012, the encryption software (secure.exe) pre-loaded on Victorinox Slim, Secure and Presentation Master products will expire due to non-renewal of the software's VeriSign certificate. Unfortunately, we are not able to continue support of the encryption software since the control over the decision to renew the certificate was not ours. This means that consumers who own these products and have saved information within the preloaded encryption software will need to back up their data elsewhere to avoid loss of access to the data. This issue does not affect files saved outside of the encryption software program. Consumers who are facing difficulties backing up their data, are urged to contact the company immediately for help. As a result, the aforementioned products have been pulled from retail shelves and taken off ecommerce sites.
Victorinox is known for its superior customer service, therefore we are offering a product refund at no cost to our consumers for the affected products as the logical next step. It is important to note that returning these products is not required, but rather is an option that the company would like to offer its consumers. We look forward to continuing to offer a line of USB flash drives incorporated into Swiss Army Knives in the future without preloaded software. Consumers who are facing difficulties, are strongly urged to contact Victorinox in order to ensure that any data stored within the secure software is properly backed up and also to ask any related questions. Our Customer Support team is available via the following points of contact:
[email protected] – or – 800.442.2706
Consumers who wish to begin the return process should complete and submit the form located on http://secure.victorinox.com and will be contacted by a Victorinox Support Team Member within two business days with return instructions and refund process. All refunds will be processed within two weeks from receipt of returned product. This offer is valid through December 31, 2012.