Virtual Phone Receptionist Helps SMBs Sound More Professional, Stay Better Connected

RENTON, Wash., Dec. 5, 2011 /PRNewswire/ -- Infratel, a leading provider of telephony services for the small business market, today announced the launch of Infra Cloud Receptionist – a Cloud-based telephony service that arms small businesses with a more professional and connected approach to incoming calls using their own 1-800 number and existing landline and mobile phones.

The new service provides a feature-rich, virtual front-office phone system that gives small businesses the ability to remain responsive and professional even when employees are unavailable to take every call.  Fast and easy set-up and low costs are unique benefits of the Infra Cloud Receptionist.  An efficient web-based interface provides customers with easy-to-use controls giving them access to everything they need to manage incoming calls, freeing their time to be spent on business objectives rather than IT administration. 

"We are enabling hosting companies to deliver a solution that provides their SMB customers a professional phone presence.  This phone presence complements their professional web presence and can be bundled to create value for the SMB and stickiness for the hoster," said Craig Ball, head of sales for Infratel's North American operations. "Only 50 percent of all SMBs in the U.S. currently use a PBX system, and only seven percent are tapping the benefits of a hosted or virtual solution.  We believe our solution will help SMBs project the professional image they desire without all the cost and complexity normally associated with PBX and hosted systems."

At launch, Infra Cloud Receptionist will offer three separate tiers of service and pricing including: a Starter package that's priced at $9.99 per month, the Growing package at $29.99 per month and the Bustling package at $99.99 per month. More details on each of these packages can be viewed at the company's website at www.infratel.com

Unlike other cloud voice providers on the market today, Infratel is taking a unique position by partnering with cloud service enablement leader Parallels to offer Infra Cloud Receptionist to customers via thousands of cloud service providers.  Infra Cloud Receptionist will also be available directly to SMB customers via www.infratel.com/store.

"Small businesses have become extremely savvy about the cost and service benefits of hosted solutions and are increasingly looking to cloud service providers for new offerings," said John Zanni, vice president of service provider alliances and marketing at Parallels.  "We make it easy for our Parallels Automation partners to offer and manage the Infra Cloud receptionist service their SMB customers want."

Robson Communications Inc., a cloud service provider that's among the first to offer the hosted service, say that there's already a built-up demand for affordable phone systems in the small business marketplace. 

"Small business owners come to us for solutions that enable them to reduce existing overhead costs. Infra Call Receptionist provides a win-win as it not only brings down their costs but also delivers higher-quality telephony presence," said Martin Robson, CEO at Robson Communications.

About Infratel

Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel's goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.

The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users.

More information on the company and its products can be viewed online at www.infratel.com

FOR MORE INFORMATION:
Dan Branley  (206) 914-1231
[email protected]

SOURCE Infratel