Vital Inpatient Named Finalist in The 2025 A.I. Awards for Best Use of AI-Driven Personalization

AI innovation recognition highlights Vital's leadership in personalizing and improving the patient experience

CLAYMONT, Del., Sept. 24, 2025 /PRNewswire/ -- Vital Inpatient, the AI-powered patient experience solution from Vital, has been named a finalist in The 2025 A.I. Awards in the Best Use of AI-Driven Personalization category.

By harnessing real-time EHR data, Vital Inpatient delivers personalized guidance throughout the hospital stay. Its AI explains the daily care plan and test results in plain language, assigns patient education, and empowers individuals to take a more active role in their care.

The solution is a no-download, no-account-required mobile app designed to enhance understanding, engagement, and communication. Patients can view goals, see lab and imaging results, order meals, request services, access educational content, and keep family members informed—all from a single, user-friendly interface.

This enhanced engagement between clinical rounds leads to measurable outcomes: fewer 30-day readmissions, higher HCAHPS scores, and potentially shorter lengths of stay.

Aaron Patzer, CEO of Vital, said: "We are honored to be named a finalist in the Best Use of AI-Driven Personalization category of The 2025 A.I. Awards. This validates our hypothesis that AI can actually make healthcare more personal and more human, particularly when doctors and nurses are severely overloaded."

Operated by The Cloud Awards, The A.I. Awards celebrate global leaders and innovators in artificial intelligence and machine learning. This year's program received entries from organizations of all sizes across North America, Europe, the Middle East, and APAC.

CEO of The Cloud Awards, James Williams, said: "We're thrilled to reveal the finalists in The 2025 A.I. Awards. The competition is proving to be extremely close this year, such is the extremely high standard of solutions and projects on show."

Williams added: "Particularly in the case of applications of AI, we are firm believers in the results backing the hype. Vital, and their fellow finalists, have demonstrated exactly that in their submission. In an increasingly competitive market, standing out from the crowd can really move the needle in acquiring customers, and attracting investors."

Final judging is now underway, with winners in each category to be announced on Tuesday, October 13, 2025.

To view the full shortlist, visit: The Cloud Awards – 2025 AI Awards Finalists.

About Vital
Vital (Vital.io) is an AI-powered patient experience company on a mission to make the patient journey better—for everyone. Real-time updates, predictive wait times, plain-language explanations of test results, and simplified discharge instructions all help patients feel valued and reassured. Because the experience matters as much as the medicine. Ranked by KLAS as #1 in patient experience, Vital achieves concrete results: 30–50% fewer LWOBS/AMA, 10–15% higher NPS, stronger HCAHPS scores, reduced ED returns, and 5–7% lower 30-day readmissions. Designed to integrate seamlessly with existing EHR systems, Vital provides a user-friendly interface that engages patients, resulting in 60%+ adoption rates, 5-10x higher than the competition. View our product overview.

Media Contact:

Marcia Rhodes
Amendola Communications for Vital
[email protected]

Notes for editors

About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing since 2011. The Cloud Awards comprises five awards programs, each uniquely celebrating success across cloud computing, software-as-a-service (SaaS), cloud security, artificial intelligence (AI), and financial technologies (FinTech).

Winners are selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit https://www.cloud-awards.com/.

About The A.I. Awards
The A.I. Awards recognizes the best and the brightest in solutions utilizing artificial intelligence. The program incorporates 21 categories across a wide range of sectors, including 'Best Use of AI in Retail and eCommerce' and 'Best Use of AI in Finance'.

SOURCE Vital