Vizium360 Launches With Goal to Improve Patient Experiences Across Healthcare Industry

AVON, Conn., Feb. 1, 2018 /PRNewswire/ -- In the current performance-oriented healthcare landscape, patient satisfaction matters more than ever for healthcare management organizations. Not only is their bottom line now directly tied to patient satisfaction thanks to changes in Medicare reimbursement policy, but studies show that 70% of consumers regularly look at reviews before taking the next step in making a purchase decision.

Addressing the need for healthcare organizations to obtain and effectively use quality feedback to improve patient experiences, the verified ratings and reviews provider, RealPatientRatings, has expanded its scope of services under the new brand Vizium360. Ben Colman, who officially became CEO on February 1st, 2018, comments:

"RealPatientRatings has offered incredible benefits to our clients at the provider and practice level, including harvesting positive patient feedback, marketing verified quality, and ultimately creating higher patient satisfaction and better business outcomes. We realized that our unique business model could help hospital systems, payers, and other large-scale healthcare organizations manage and maximize feedback to improve patient experiences, attract and retain more patients, and ultimately improve organizational performance. Our proprietary tools and analytics, accessed through our private portal, give our customers insight into the entire patient experience, including areas for improvement. We also provide functionality that enables our customers to view and publish ratings and reviews calculated by our algorithms."

Building on RealPatientRatings' successful model to deliver value to the greater healthcare industry

RealPatientRatings (RPR) was founded in 2011 by Marie Olesen, also Founder & Chief Patient Experience Officer at Vizium360, as the first ratings and reviews company to use survey-based methodology to deliver 100% verified reviews for the aesthetic surgery industry. It was also the first to use a relational database to rank, sort and publish patient ratings and reviews for cosmetic surgery practices and medspas.

To date, RPR has garnered over 6 million patient responses and published over 155,000 patient reviews at an average score of 94.5% (4.73 stars). Each month, there are more than 1.2 million consumers views of RPR's embedded ratings and review content on its members' websites, with a projected 20 million views annually. Olesen comments, "Now a key product of Vizium360, RPR continues to be the only ratings and review provider that prioritizes the client's website over our own and other consumer sites. This approach bolsters clients' brand recognition among prospective patients and stakeholders and offers significant SEO benefits that other reviews services do not provide." 

Vizium360 reputation management and enhanced data analytics software provide its clients comprehensive and continued views of patient experience

Vizium360 goes beyond ratings and reviews to offer healthcare organizations a more complete view into the patient experience. This is accomplished with proprietary data analytics and reporting software, review monitoring algorithms, and customizable reviews display elements, along with RPR's proven survey methodology.

According to new CEO Ben Colman, "This change gives our current clients access to a broader set of tools at no additional fee, including Vizium360's exclusive reputation management tool ReviewMultiplier™, and offers new clients a robust suite of analytics and reporting tools."

In addition to solo and independent physician practices, Vizium360 customers include MSOs, hospital systems, commercial and government payers, outpatient surgery and urgent care centers, nursing and rehabilitation centers, as well as other healthcare service providers.

For more information about Vizium360's services, visit www.vizium.com.

About Vizium360: Vizium360 is dedicated to improving patient experiences and strengthening healthcare organizations through best-in-class patient satisfaction surveys, data reporting and analytics software, and industry-transforming online review and reputation management methodology. Marie Olesen is Vizium360's Founder & Chief Patient Experience Officer. Ben Colman is the CEO. As of February 1, 2018, Vizium360 is located at 30 Tower Lane, Avon, CT, 06001. For more information, visit www.vizium.com.

Media Contact: Michael Stegen, [email protected], 1 800.267.1228, ext. 204

SOURCE Vizium360

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http://www.vizium.com