"Arjun's proven track record in building and scaling world-class, customer-centric organizations presents a tremendous opportunity to enhance our commitment to customer retention and satisfaction," said Kevin Kemmerer, CEO of WorkWave. "At WorkWave, we aim to deliver exceptional, innovative products that solve our customers' key business challenges, and with Arjun's expertise, we look forward to strengthening our customer relationships to ensure they are getting the most value out of our partnership together."
Ramchandran is a seasoned leader with over 15 years of experience in the SaaS industry, where he has successfully developed and scaled high-performing, customer-facing teams. His most recent role was as CCO at ARCOS, a Vista-backed company where he was pivotal in enabling utility and airline customers to achieve greater efficiency, speed and safety in their mission-critical field operations.
"I am honored to be joining WorkWave as Chief Customer Officer," said Ramchandran. "My priority is to get to know our dedicated customers, and dive head-first into solving their most pressing challenges by working hand-in-hand with our product, engineering and support teams. I am confident that together we'll deliver a truly best-in-class experience, driving significant improvements in customer satisfaction, engagement and operations."
Before his time at ARCOS, Ramchandran held various leadership positions at Genesys, a global leader in customer experience and call center technology, where he ran professional services for cloud products and played a crucial role in establishing the customer success function. His work involved helping cloud customers realize value and advancing key transformation initiatives across onboarding, renewals and customer strategy.
Ramchandran's diverse background provides him with a truly international perspective on customer engagement and leadership. He holds an MBA in International Business from the Thunderbird School of Global Management and a Bachelor of Engineering in Electronics and Telecommunications from Manipal Institute of Technology. He currently resides in Northern Virginia with his family.
About WorkWave
WorkWave delivers innovative software and fintech solutions to millions of dedicated service professionals who ensure the world remains safe, clean, and beautiful. Partnering with thousands of customers globally, leading companies in lawn care, pest control, commercial cleaning, and security guarding rely on WorkWave's comprehensive SaaS solutions, including its core offerings PestPac, RealGreen & TEAM Software, to manage and grow their businesses. Backed by decades of experience, passionate teams, and an unwavering commitment to its customers, WorkWave's vision is to empower the world's mobile service workers to build a brighter future.
For more information, visit workwave.com.
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