World's Largest Car Rental Company Recognized as Industry Leader in Customer Service

Enterprise Brand Declared "Runaway Winner" for Customer Satisfaction

News provided by

Apr 12, 2016, 10:00 ET

ST. LOUIS, April 12, 2016 /PRNewswire/ -- The Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands recently earned prestigious honors from two different organizations for their industry-leading customer service. Enterprise and National tied for the highest customer experience score among car rental companies in the 2016 Temkin Experience Ratings. Meanwhile, Enterprise and Alamo took home Platinum and Gold, respectively, in MONEY Magazine's Best in Travel Awards 2016.

Enterprise Holdings Inc. operates the Enterprise, National and Alamo brands through an integrated global network of regional subsidiaries and independent franchises in more than 80 countries. This extensive network consists of more than 9,000 fully staffed airport and neighborhood locations, as well as a worldwide fleet of more than 1.7 million vehicles.

"We take great pride in consistently exceeding expectations across all of our brands – wherever, however and whenever consumers choose to rent from us," said Patrick Farrell, Chief Marketing & Communications Officer for Enterprise Holdings Inc.

Two years ago, Farrell, a keynote speaker at the 2014 International Car Rental Show, stressed that future innovation and growth in the car rental industry – local as well as global – depended on staying in close touch with the changing wants and needs of the consumer. "Everything we do is underpinned by consumer research," he stated, "but the most effective form of research still comes down to one simple thing: listening to consumers."

Today, that kind of two-way communication continues to be the key to Enterprise Holdings' leadership in the car rental and travel industries. In fact, Enterprise Holdings not only is the world's largest car rental company, but it also ranks near the top of the global travel industry, ahead of many airlines and most cruise lines, hotels, tour operators and online travel agencies.

"Runaway Winner"

The annual Temkin Experience Ratings study is one of the most comprehensive benchmarks of customer experience, evaluating 294 companies across 20 industries by surveying 10,000 U.S. customers who had interacted with the selected companies in the past 60 days.

The MONEY Magazine awards were based on a review of the eight largest car rental chains, ranking them based on overall satisfaction; average lowest rates and average median rates; customer satisfaction with the reservation, pickup and return processes; and satisfaction with shuttle busses, rental cars and costs and fees.

In giving Enterprise its Platinum award, MONEY Magazine noted that the brand was the "runaway winner" when it came to customer satisfaction, scoring top marks for its fleet, reservation process, pickups and returns, and attention to customer service. Alamo earned MONEY Magazine's Gold award for customer satisfaction, cost-conscious pricing and outstanding loyalty program.

The National and Enterprise brands also recently ranked at the top of the Travel + Leisure World's Best Awards in the car rental category, and also received Travel Weekly Magellan Awards for National's mobile app and the Exotic Car Collection by Enterprise.

For more information about Enterprise Holdings, visit www.enterpriseholdings.com.

About Enterprise Holdings
Enterprise Holdings – though its integrated global network of regional subsidiaries and independent franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands. The company and its affiliate, Enterprise Fleet Management, together offer a total transportation solution, including extensive car rental and car sharing services, truck rental, corporate fleet management and retail car sales. Combined, these businesses accounted for $19.4 billion in revenue, employed more than 93,000 and owned 1.7 million vehicles throughout the world in fiscal year 2015.

Enterprise Holdings currently is ranked as one of America's Largest Private Companies. Furthermore, if it were publicly traded, Enterprise Holdings would rank on Fortune's list of the 500 largest American public companies. In addition, Enterprise Holdings not only accounts for the largest airport market share in the U.S., but its domestic rental fleet also is one of the newest in the industry. The company's affiliate, Enterprise Fleet Management, provides full-service fleet management to companies and organizations with medium-sized fleets. Other transportation services marketed under the Enterprise brand name include Enterprise CarShare, Enterprise Rideshare, Enterprise Car Sales, Enterprise Truck Rental, Exotic Car Collection by Enterprise, Zimride by Enterprise, Motorcycle Rental by Enterprise and Enterprise Flex-E-Rent. For more information about Enterprise Holdings, visit www.enterpriseholdings.com.