ORLANDO, Fla., March 7, 2016 /PRNewswire/ -- GENBAND™, a leading provider of real time communications (RTC) solutions, today announced that XO Communications (XO) is leveraging key components of GENBAND's extensive cloud portfolio to provide advanced contact center services for its customers. The contact center solution will provide XO customers with the ability to centralize call center management and operations in the cloud. Doing so will allow agents to focus on improving customer experience and reduce the challenges of managing complex, expensive premise based infrastructure that can quickly become obsolete.
"We are delighted to work closely with XO, a national leader in connecting people and businesses through best-in-class technology, to support them in delivering world-class real time communications contact center solutions to their customers," said Patrick Joggerst, executive vice president of global sales and marketing at GENBAND. "Our comprehensive cloud-based portfolio, which will be demonstrated at Enterprise Connect, allows service providers and enterprises to offer market-proven solutions that dramatically improve productivity and customer engagement, while enhancing the communications and collaboration experience."
"Businesses are eager to maximize their productivity while minimizing expenses through effective collaboration tools that unified communications solutions offer," said Jake Heinz, senior vice president of product and marketing at XO Communications. "We are pleased to be working with GENBAND, a leading provider of real time communications solutions, to enhance our customer experience specifically in the dynamic contact center marketspace."
- GENBAND is working to deliver cloud-based contact center services to XO to support its U.S. customer base.
- XO is leveraging key components of GENBAND's extensive cloud portfolio to enhance its offerings and provide its customers with real time communications solutions that offer a superior communications experience.
- The contact center solution allows businesses to centralize call center management and operations in the cloud, while reducing costs through a convenient pay-as-you-go model.
- GENBAND will showcase its comprehensive enterprise portfolio during Enterprise Connect, March 7 -10 in Orlando.
GENBAND at Enterprise Connect: Booth #1821
GENBAND, a 2015 CNBC Disruptor 50, is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company's global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications. The company's Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND's market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today's consumers and businesses for real-time communications wherever they happen to be. To learn more visit genband.com.
GENBAND, the GENBAND logo and icon are trademarks of GENBAND.
About XO Communications
XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter and LinkedIn.