Xurrent ITAM Launches to Make CMDB Data Trustworthy Enough for AI

New capabilities bring asset data from existing tools into one place, reducing manual upkeep and helping IT teams make better-informed decisions

AUSTIN, Texas, Nov. 12, 2026 /PRNewswire/ -- Xurrent, the AI-powered service management platform for corporate IT teams and enterprise MSPs, today announced the launch of Xurrent ITAM, bringing native Agentless Discovery directly into its unified service management platform. For AI-driven workflows, an incorrect configuration management database (CMDB) record can lead to an incorrect action before anyone has a chance to investigate.

As enterprises put AI to work across IT operations, the condition of their CMDB is becoming harder to ignore. Service desks rely on accurate CMDB data to route incidents, assess changes and understand which systems may be affected when something goes wrong. But those records can quickly become outdated without effective management. For AI-driven workflows, the consequences can be more immediate: an incorrect record can lead to an incorrect action before anyone has a chance to investigate.

Xurrent ITAM helps IT teams capture asset data from multiple sources, maintain data hygiene, and keep their CMDB accurate, giving teams and AI capabilities a reliable foundation for decision-making.

"We're very excited about Xurrent Discovery and the potential it brings, said Chris Parsons, global IT service desk director at GKN Aerospace Services Limited. "Great service delivery runs on great data. Bringing richer discovery data directly into Xurrent will give us the insight to move faster, make smarter decisions and continuously improve how we deliver services across GKN."

According to Enterprise Management Associates'(EMA) ITAM in the Age of AI 2026 benchmark report, involving 203 organizations with 1,000 or more employees, 71.9% of organizations report broad operational AI adoption or beyond, but only 22.2% characterize their ITAM as AI-ready. Nearly two-thirds of organizations still populate their CMDB at least partly by hand, and only 18.5% rate their ITSM and CMDB asset data at 95% accuracy or higher.

"Your service desk is only as effective as your CMDB is accurate," said Brian Wenngatz, CEO of Xurrent. "When systems act on outdated information, even routine decisions can go wrong. People can investigate missing details, but AI needs accurate records and clear rules to work from. We built Xurrent ITAM to address data quality issues before they reach the CMDB, so both service desk teams and AI can work from information they can trust."

Fixing CMDB Data Quality at the Source

Instead of requiring teams to replace their existing discovery tools or manually piece together information from different systems, the platform brings data consolidation, reconciliation rules, and health monitoring into Xurrent ITSM. 

Key capabilities include:

• Agentless Discovery: Optional Xurrent discovery uses the Xurrent Discovery Hub to scan endpoints, servers, and network devices through agentless WMI, SSH, and SNMP protocols, without installing software on individual devices. The add-on also includes cloud discovery for AWS, Azure, and Google Cloud.
• Asset Data Consolidation: Import asset records from existing discovery and endpoint management tools, including Microsoft Intune, Jamf, Lansweeper, N-able, Virima, and others through Xurrent iPaaS. Asset records are collected in the Discovery Database, where reconciliation rules determine what enters the CMDB, without additional integration licensing fees.
• Automated Reconciliation: Establish rules that automatically approve valid CIs or flag conflicting records for review before they land in the CMDB, preventing bad data from overwriting accurate records.
• CMDB Health & Warranty Management: Identify incomplete and aging asset records through dashboards that provide visibility into asset status, warranty, age and value.  Teams can set custom product thresholds to proactively track warranty, support and end-of-life dates.

These capabilities are intended to make CMDB maintenance more manageable, particularly for IT teams without a dedicated configuration manager. Instead of spending time tracking down missing records or reconciling information manually, teams can focus on the issues that need their attention.

Integrated Capabilities With Predictable Discovery Pricing

All core ITAM capabilities, including iPaaS integrations, automated reconciliation rules, health dashboards, and warranty management, are included with Xurrent ITSM at no extra charge.

For organizations that want to scan their own environments, Xurrent Discovery is available as an optional add-on at an introductory rate of $15,000 per year with unlimited usage, offering an incredible value to their customers for a unified experience. 

To learn more about Xurrent ITAM, request a demo or download the full EMA report, visit xurrent.com.

About Xurrent
Xurrent™ is the AI-powered service and operations management platform helping modern enterprises reach new levels of productivity and performance. Built for today's digital landscape, Xurrent unifies workflows, dismantles silos, and drives intelligent collaboration across teams. Prioritizing meaningful impact over operational complexity, Xurrent gives service leaders the clarity and tools to solve problems faster and improve how work gets done. Headquartered in Austin, Texas, Xurrent supports forward-thinking enterprises around the world. Learn more at www.xurrent.com.

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SOURCE Xurrent