Yellowfin Business Intelligence Enhances Resolve's Case Management Platform

KETCHUM, Idaho, Oct. 9, 2014 /PRNewswire/ -- Leading software provider, Resolve, has integrated Yellowfin's Business Intelligence (BI) solution into its Dynamic Case Management (DCM) platform, rebranding it as its 'Resolve Intelligence' reporting and analytics module.

To learn more about integrated reporting and analytics, register for Yellowfin's upcoming Embedded BI Best Practices Webinar here: http://www.yellowfinbi.com/YFCommunityNews-Webinar-Event-Embedded-BI-best-practices-173748

The Resolve Intelligence (RI) module is now being offered to Resolve's existing customer base and with all future DCM opportunities that Resolve pursues throughout the globe.

Resolve Marketing and Alliances Executive, David Howard, said that incorporating a BI module in Resolve's DCM solution provided customers with the analytical reporting capabilities necessary to explore their data in detail.

"Prior to integrating Yellowfin's BI software, Resolve's DCM solution contained basic reporting capabilities for transactional information, with Excel-based charts," said Howard.  "However, more and more of our customers, who operate their DCM solution as either a complaint or investigative system, required automated reporting, advanced analytics and a quality presentation layer in a dashboard format.  We knew that failing to acquire this type of capability had the potential to impact our future sales success and that of our clients."

To download the full Resolve Intelligence – Yellowfin case study, go here: http://www.yellowfinbi.com/Document.i4?DocumentId=308122

By embedding Yellowfin's BI solution in its DCM software, Resolve has empowered its clients to explore, analyze and present their case management data with ease, and uncover data-based insights quickly. 

"Resolve Intelligence has given us interactive access to real-time data, via an intuitive and highly visual dashboard-oriented set-up, which enables all types of users to independently explore and analyze data to make better decisions," said Jason Hughes, Web and System Support Officer for Resolve client, the Energy and Water Ombudsman of South Australia (EWOSA).  "Before implementing Resolve Intelligence, all our reporting had been Excel-based.  We were very keen to move away from that sort of manual spreadsheet manipulation, and provide some more advanced and efficient reporting alternatives."

Hughes said that the Collaborative BI capabilities of RI – such as its PowerPoint-like presentation platform for BI content, Storyboard – were particularly important for sharing accurate and timely fact-based information to aid faster case resolution.

"Using Resolve Intelligence's Storyboard functionality allows you to be sophisticated and professional in the way you present data, enabling you to easily share up-to-date data analysis and insights with other decision-makers," said Hughes.  "We're very positive with the journey that we're on with Resolve Intelligence.  It's so easy to develop new reports, charts and incorporate them into a dashboard that's completely shareable and absolutely dynamic. 

"Resolve Intelligence has made a huge impact.  The result is that our business has become a lot more efficient and we're seeing those positive benefits every single day."

Speaking about the partnership, Yellowfin's General Manager for APAC, Patrick Elliott, said that Yellowfin was enjoying the opportunity to work with another innovative Australian-based software provider with global ambitions.

"Embedded BI has always been an important part of our market approach – that's why our business model and technology strategy make it easy for our ISV partners to deliver world-class BI to their users quickly," said Elliott.  "We're particularly happy to be able to help another growing software company like Resolve expand their business, customer base and reputation for innovation."

To give its clients access to the new RI module, Resolve developed a connector – a tool that dynamically reads the schema of the DCM solution and creates a datamart with all entities and defined relationships. Yellowfin accesses this datamart.

The standard RI reporting and analytics package offered to clients encompasses three dashboards, consisting of eight reports. 

About Resolve

Established in 1994, Resolve is a global provider of Dynamic Case Management solutions – be that complaint, feedback, incident or other case management applications.  Resolve is a flexible and powerful application that has captured the attention of a wide user base including utilities, FMCG, automotive, health and transport industries, and is used as core business system by numerous Government Departments globally, Resolve has a single purpose to deliver flexible solutions that meet its customers' requirements. For more information, visit www.resolvesoftware.com.au.

About Yellowfin

Yellowfin is a global Business Intelligence (BI) and analytics software vendor passionate about making BI easy. Founded in 2003, Yellowfin is a highly intuitive 100 percent Web-based reporting and analytics solution. Yellowfin is a leader in mobile, collaborative and embeddable BI as well as Location Intelligence and data visualization. For more information, visit www.yellowfinbi.com.

For further media information, interviews, images or product demonstration, please contact:

• Lachlan James, Communications Manager on +61 (0)3 8617 4954, +61 (0)431 835 658 or Email
• David Howard, Resolve Marketing and Alliances Executive, +61 (0)3 8831 8946, +61 (0)411 833 669 or Email

SOURCE Yellowfin