SHENZHEN, China, July 20, 2016 /PRNewswire/ -- The growth of Zaful comes from beyond the quality of the clothing and the affordable prices. Customers want to deal with brands that are committed to serving them, companies that will not ditch them once the transaction has gone through. Zaful like sister sites SammyDress and Rosegal, works with customers until they are happy with the products. After-sales has become a huge focus at Zaful over the last several months and to make the experience better new changes are now rolling out.
Several changes have been rolled out in the customer service department to better serve customers. The biggest change is the escalation process. In the past customers have mentioned that escalating their claims has taken long. Zaful has looked into the problem and located ways of reducing time. Modifications in the Zaful escalation process now allow customers to escalate claims quicker with an enhanced follow up process on the customer service end. This should allow for problems to be contained and mediated quickly.
Administration at Zaful has begun to more closely monitor customer service staff. All conversations are recorded for quality control and will now be listened to more frequently by administration. This will allow customer service managers to find any weaknesses in customer service representatives faster and mediate them before more callers have to deal with them. All staff that are found to be weak in handling customer concerns will be sent for further training. Zaful is committed to providing customers the highest quality customer service agents.
Zaful will continue listening to customers going forward in finding solutions to their after-sale problems. It is now easier than ever to leave feedback with the integrated rating system. Any time a customer submits a ticket with Zaful they will have the opportunity to fill out a customer service review form. Customers can voice their pleasures and concerns with Zaful through these forms. Everything stated will be kept in private and used to better the customer service experience. Customers who go through shopping without need of contacting customer service can still give feedback on their overall experience. Zaful is rolling out a private order review system. Customers will be able to click a new "My Orders" tab and give a rating and feedback on their orders. All feedback will be used to further better Zaful.