SHENZHEN, China, July 22, 2016 /PRNewswire/ -- Zaful is a direct-to-buyer online store that offers fashionable clothing at wholesale prices to its customers. While Zaful's spectacular rise in the online retail market has invoked awe in competitors and market analysts alike, the management of the online fashion store recently decided to hash out the secrets behind their meteoric growth during a business event.
Essentially, they discussed how they ensure customer satisfaction, which is the largest contributor to the continuous and broad-spectrum growth of the online fashion store. The management of Zaful said that meticulous quality assessment of each and every product before they are shipped to their customers is a top priority for their team. Thorough quality control analysis of each product is the first step.
"We are quite aware of the demands of our geographically separated buyers. This is why we have introduced a number of shipping options to our buyers. Someone who can wait for the product to reach his doorstep can choose postal mail service, whereas buyers who are in some sort of urgency can opt for express delivery options."
"As we calculate the shipping costs and let our customers know about the total cost at the time of checkout, they don't need to bother about the hidden charges. We also monitor each and every shipment and we are trying to improve the speed of delivery and lessen the costs," said a senior manager of Zaful.
Customer experience is of paramount importance to Zaful. So much so, that the cross-border ecommerce company has introduced round-the-clock chat and phone support to stay in touch with their buyers.
"Customers who are not satisfied with the product quality and looking after for any kind of after sales support have 30 days to return the products. We have a policy to address and resolve any such issue within two days. We also aim to introduce a VIP chat service in the near future to help customers in a better manner to shop," added the senior manager.
About the Company
Zaful belongs to Globalegrow and is a sister concern of Rosegal and SammyDress. Like its cousins, the ecommerce store offers trendy fashion apparels and accessories. The ecommerce store is known for fast updating their products and introducing user-friendly features periodically.
To know more, visit http://www.zaful.com/