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Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price are the ...
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers' improvements in managing the first notice of...
High usage activity among traditional mobile phone customers, particularly among those who are more likely to text, increases the likelihood to...
Apple and Samsung are the only smartphone brands to achieve overall satisfaction scores that are at or above the study average in all four...
Today's consumers are more mobile and expect all website content to be available on their mobile devices. Automakers and third-party websites are...
Not only is loss of signal the most frequently mentioned service outage, but it also has the greatest negative impact on customer satisfaction and...
Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and...
Overall network performance levels of wireless phones differ depending on whether services are deployed by full-service or non-contract carriers,...
Although credit card satisfaction continues to improve, a large percentage of customers indicate they do not fully understand their card's terms,...
As the popularity of Internet entertainment services grows among consumers, digital lifestyle providers face customer retention challenges and seek...
Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D. Power...
Dealer satisfaction has increased in all finance provider areas for the second consecutive year, with product offering contributing to increases in...
The most appealing vehicles tend to remain on dealer lots for shorter periods, command higher transaction prices, and are more likely to create owner ...
New-vehicle sales are kicking off the second half of 2013 in very strong fashion, with new-vehicle retail sales in July expected to increase by 12...
Satisfaction with the auto claims experience held steady in the second quarter of 2013, compared with the first quarter. Small improvements in...
Customers who recently purchased a high-definition television cite picture quality and price as the two primary reasons for selecting their TV,...
While overall customer satisfaction with cruise lines is high, nearly one in five customers experience a problem while on their cruise, according to...
New-vehicle retail sales are continuing their positive trend in June, with no signs of letting up at the start of the summer selling season,...
Overall investor satisfaction with self-directed investment firms decreases from 2012, as investment firms struggle to find the right method and...
Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to...
As markets continue to rise, overall investor satisfaction with full service investment firms continues to increase for the second consecutive year,...
While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a...
As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on...
Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural ...
Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as...
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