DUBAI, UAE, November 16, 2014 /PRNewswire/ --
- Studies show early adopters of Back office Optimization solutions realize savings of 20-40%
- 70% of human resource which deliver customer experience and 17% of customer loyalty reside within the back office
- 60% of customer dissatisfaction sources are found in the back office
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, is organizing a week-long meeting marathon in the Middle East. During the week of 16th-24th November 2014, a team of Optimization Solutions specialist will be meeting clients across verticals in the region and discuss ways to derive benefits from the adoption of optimization solutions.
The Middle East region has been witnessing a steep rise in enterprise mobility adoption and also complexities in process of customer experience management. Recent trends have shown that in today's scenario, a lot is dependent on proper alignment of back-office with front-office, and streamlined processes to manage customer experience better.
The Middle East is a major geography for Aspect, and the company plans to tap the potential the region holds for Optimization Solutions. Commenting on the importance of the region for the company and the growth prospects Mr. Sanjay Gupta, MD- India, ASEAN & Middle East said: "Today consumer demands the correct information & expected resolution on an immediate basis. Aspect Optimization Solutions helps enterprises manage this, deliver exceptional customer experience and yet gain savings through improved employee productivity and streamlined processes."
Aspect Optimization portfolio includes Aspect Workforce Management, Aspect Desktop Analytics, Aspect Quality Management, Speech Analytics, Aspect Performance Management and more. With an improvised customer value engines and cutting operational costs reduction up to 50%, Aspect has delivered savings up to 40% in operational costs through the Back Office portfolio itself and help improvise customer satisfaction.
Aspect's fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit http://www.aspect.com .
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SOURCE Aspect Software