2-1-1 San Diego and CIE San Diego Integrate to Improve Access to Community Services

SAN DIEGO, Feb. 5, 2016 /PRNewswire-USNewswire/ -- On Thursday, February 11, 2-1-1 San Diego, the region's trusted information source for community, health and disaster services, and the Community Information Exchange (CIE San Diego) will integrate to enhance care coordination and service delivery for the community to better connect people to the services they need and to better connect service providers to the information they can use to improve care.  

Since its inception 2-1-1 San Diego has handled more than 2.5 million connections to community, health and disaster services. Today 2-1-1 is enhancing their leadership in information, referral, assistance and care navigation, by leveraging the experiences of CIE San Diego in developing their person-centric model. This model allows for a client record that includes the client's history and "journey" so providers can be better informed when interacting with that client, allowing for improved service delivery, care coordination; and ultimately positive social outcomes for the client and the service delivery community.

Funded by the Alliance Healthcare Foundation through their Innovation Initiative ("i2") grant in 2012, CIE San Diego has championed innovative data sharing to enhance the community's care coordination, while also testing a model to improve health and social outcomes.  CIE San Diego has created a "Participant Network" of cross-sector partner agencies that has been operational since July 2014 and includes 14 homeless and senior serving organizations across social services, healthcare, and government sectors with 200+ users, 5,000+ person-centered dashboards and alerts.   

"As one of the pioneer founders and supporters of CIE San Diego, the integration was a natural fit with the 2-1-1's mission," said John Ohanian, President and CEO of 2-1-1 San Diego.  "We are eager to integrate CIE San Diego, and leverage the impactful work that has been done over the past two years to solidify the person-centered care initiative ensuring San Diegans receive long-term and meaningful support they need to build and sustain healthy lives."

Since last summer, both 2-1-1 San Diego and CIE San Diego have been assessing strategies and partnerships to accelerate the growth of shared clients, network participants, data, and technology platforms.  Encouraged by the positive feedback from public and private stakeholders, the CIE San Diego and 2-1-1 San Diego teams are excited to work jointly toward a vision of person-centered care that shares client information from both social service organizations and individuals calling 2-1-1 for connections.   

"Integrating with 2-1-1 San Diego is an important validation that our innovations in sharing client information across social service and healthcare organizations is resulting in smarter, more efficient and effective care and is ready to expand," said Scott Bechtler-Levin, Executive Director of CIE San Diego.  

"As one of our first Innovation Initiative grantees, the integration of CIE San Diego into 2-1-1 San Diego marks a pivotal milestone in the development and success of care coordination for the community," said Nancy Sasaki, Executive Director of Alliance Healthcare Foundation. The integration of 2-1-1 San Diego and CIE San Diego is a testament to the vision and leadership of many individuals and organizations when building CIE San Diego with early support from the Alliance Healthcare Foundation,; Archstone Foundation; Aqualia International Foundation; Blue Shield of California Foundation; City of San Diego / San Diego Housing Commission / Regional Taskforce on the Homeless; County of San Diego; Parker Foundation; The California Endowment; SCAN Foundation; United Way of San Diego; and, many individuals and vendor partners.

SOURCE 2-1-1 San Diego; Community Information Exchange San Diego