2010 Product of the Year Winner Engage Unity™ Provides WFO in Convenient Single Server Size

PLANO, Texas, Jan. 17, 2011 /PRNewswire/ -- TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today announced its recently introduced Engage Unity™ product has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Engage Unity solutions are matched combinations of Engage Contact Center Suite™ components optimized to operate together on a single server. Ideally suited for small to medium contact centers (SMCC), Engage Unity configurations are designed to provide full workforce optimization (WFO) capabilities with minimal cost and impact on critical IT resources and infrastructure.

"We see Engage Unity as the small footprint solution that gives contact centers big capabilities," said Bob Carroll, TelStrat CEO. "We're extremely pleased that TMC has chosen to recognize the unique value of our Engage Unity product".

The cost-effective, high performance servers used in Engage Unity configurations deliver the full range of no-compromise capabilities from each Engage Suite product component. These components are configured and balanced to flawlessly run concurrently and seamlessly integrate functions as needed.

Engage Unity starts with Engage call recording and lets contact centers add their choice of screen capture, speech analytics, and agent evaluation/coaching, all together on one server. Just like other Engage Suite implementations, Unity solutions can also support multiple PBXs and voice technologies, all together on that same Engage server.

Single-server operation significantly lowers the cost of entry to implementing a full range of WFO capabilities. Additionally, longer term total cost of ownership expenses are slashed, with fewer IT resource needs, reduced power consumption, and overall simplified management. This single server approach means Engage Unity even shrinks a contact center's carbon footprint. With Engage Unity solutions, contact centers can not only save green, but actually be green.

"TelStrat was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Engage Unity has demonstrated excellence as well as providing ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and TelStrat has earned its place with this distinguished honor."

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About TelStrat

Headquartered in Plano, Texas, TelStrat® develops comprehensive contact center solutions and business call recording products, including the Engage Contact Center Suite. TelStrat's Engage Suite features award-winning technology that makes capturing customer interaction, knowledge mining call content, maximizing agent performance, and streamlining workforce management affordable for virtually any size organization. The modular, component-based product line provides an integrated, total solution for optimizing contact center operations.

Engage Suite's award-winning technology is proven in everything from small companies to large call centers at over 1700 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers its Engage portfolio through a global network of over 200 reseller partners, including the most prominent names in telecommunications. Engage Suite makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization

Founded in 1993, TelStrat has consistently maintained an unsurpassed commitment to customers and their business needs. For more information, visit http://www.telstrat.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.

SOURCE TelStrat