The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando. Facebook Twitter Pinterest
The Global Contact Center Awards Party will take place May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference in Orlando.
COLORADO SPRINGS, Colo., Dec. 2, 2014 /PRNewswire/ --The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global Contact Center Awards. The nomination deadline is Friday, February 6, 2015. For more information and to take advantage of early submission discounts by December 31, please visit: www.icmi.com/awards.
The Best Multilingual Support Center award honors contact centers that have strategically and effectively provided outstanding multilingual support to their customer base via in-house staffing and/or outsourced language services including telephone-interpreting providers. Nominees will be evaluated based on specific criteria related to the positive impact their implementation of multilingual support has had on customers, agents and their call center as a whole.
The ICMI Global Contact Center Awards is the most comprehensive awards program dedicated to the customer management industry. For the past 12 years it has honored and recognized the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry.
Contact center excellence will also be celebrated across the following available categories:
Early Submission Discounts Submissions received by December 31, 2014 will receive a 50% discount off applicable entry fees. For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email firstname.lastname@example.org.
About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.