2015 ICMI Global Contact Center Awards Announces New Category Celebrating Multilingual Support

COLORADO SPRINGS, Colo., Dec. 2, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI), today announced its new Best Multilingual Support Center category for the 2015 Global Contact Center Awards. The nomination deadline is Friday, February 6, 2015. For more information and to take advantage of early submission discounts by December 31, please visit: www.icmi.com/awards.

The Best Multilingual Support Center award honors contact centers that have strategically and effectively provided outstanding multilingual support to their customer base via in-house staffing and/or outsourced language services including telephone-interpreting providers. Nominees will be evaluated based on specific criteria related to the positive impact their implementation of multilingual support has had on customers, agents and their call center as a whole. 

The ICMI Global Contact Center Awards is the most comprehensive awards program dedicated to the customer management industry. For the past 12 years it has honored and recognized the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry.

Contact center excellence will also be celebrated across the following available categories:

• Best Small-to-Medium Contact Center
• Best Large Contact Center
• Best Outsourcing Partnership
• Best Strategic Value to the Organization
• Best QA/Customer Experience Program
• Best Use of an Emerging Channel(s)
• Best Use of Technology
• Best Contact Center Agent
• Best Contact Center Supervisor
• Best Contact Center Manager
• Best Customer Service Business Leader

Finalists in all of the ICMI Global Contact Center Awards are acknowledged at the Global Contact Center Awards Party, held on May 5, 2015 in conjunction with ICMI's Contact Center Expo & Conference taking place in Orlando.

Early Submission Discounts
Submissions received by December 31, 2014 will receive a 50% discount off applicable entry fees. For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email [email protected].

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.

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SOURCE The International Customer Management Institute (ICMI)

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