ORLANDO, Fla., Aug. 9, 2017 /PRNewswire/ -- A Courteous Communications has been named one of the top Answering Services in the Nation by the Association of TeleServices International (ATSI) at their 2017 Annual Conference held at Palmer House Hilton in Chicago, IL. This is the 5th consecutive year they have been honored with the ATSI Award of Excellence based on their strong work ethic and dedication to customer service.
About the ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. Their annual conference is considered to the premier event for professionals within the telecommunications industry as it rewards companies based on proven excellence in their services.
This coveted award started 21 years ago as a way to improve quality within the call center industry. Independent judges are chosen by the ATSI to evaluate message services over a six month period to all qualifying answering service companies in the country. The scoring criteria for this highly competitive award includes:
- Response Time
- Courteousness of the Rep
- Accuracy of the Call
- Knowledge of the Account
- Overall Impression of the Call
"The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria." Says ATSI President Doug Robbins, "Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honor!"
About A Courteous Communications
A Courteous Communications was founded in 1986 in a quaint office located in the heart of Central Florida. What started as an answering service for one client with just one telephone agent, has now grown to a large, trusted corporation with thousands of clients and hundreds of virtual receptionists. A Courteous Communications' skill, reputation and elite customer service over the years helped them to become one of the leading answering services in the nation.
President and Founder, Doris Primicerio spoke with great appreciation in regards to this award:
"Our motto has always been our success depends on your success. It is an honor to receive this award for the fifth consecutive year. It really is a testament to the level of service we provide to all of our customers!"
Now a fifth-time winner, A Courteous Communications is honored to receive the Gold Plus Award of Excellence. Doris and her team look forward to keeping this winning streak going by continuing to provide outstanding customer service solutions to businesses across the nation.
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SOURCE A Courteous Communications