JEFFERSONVILLE, Ind., June 21 /PRNewswire/ -- ACCENT Marketing Services, a member of the MDC Partners Network, and an international provider of customer lifecycle management solutions, received several top honors at the 2010 ContactCenterWorld.com North American Top Ranking Performers Conference.
Earlier this year out of thousands of applicants, ACCENT's Kansas City, Mo. contact center and general manager Craig Johnson were named finalists for Best Outsourced Call Center and Best Leader. Johnson was asked to compete for medals by presenting best practices and challenges in each category to conference delegates two weeks ago in Orlando, Fla.
Based on combined scores from a panel of judges and conference delegate votes, Johnson and the ACCENT Kansas City contact center received gold medals, the highest honor awarded. Additionally, ACCENT's Tell City, Ind. people services manager Vicky Staats was awarded the gold medal for Best HR Support Professional and the company's corporate people services director Stacy Spradling received the silver medal. Both Johnson and Staats will go on to compete for another gold medal and share their winning best practices at the Top Ranking Performers World Conference in Las Vegas this November.
Additionally, ACCENT's Hot Springs, Ark. center received highly commended honors for Best Community Spirit and the company's New Albany, Ind. center received highly commended honors for Best Large Contact Center in the Americas.
"For the second year in a row, our employees have been honored as Top Ranking Performers by the ContactCenterWorld.com conference delegates," said Kevin Foley, ACCENT's president and CEO. "This clearly demonstrates that our employees are among the best and brightest in the contact center industry. It is this level of expertise combined with our passion for transforming consumers into brand advocates, which sets us apart as a leader in real-time customer engagement."
This year marked the fifth time that ContactCenterWorld.com has hosted the Top Performers Conference, which recognizes the best performers in the contact center industry. The conference provides a forum for contact center professionals to come together to share best practices on how they lead to results, and in turn, provide the best possible customer experience in their respective centers. Additionally, it provides an opportunity for individuals and companies to be recognized for their hard work and performance.
ACCENT adds the Top Performers awards to a growing list of honors it has received this year. In January, the company's Hot Springs contact center was named 2009 Large Business of the Year by the Greater Hot Springs Chamber of Commerce. In February, ACCENT was recognized for the second year in a row by Customer Interaction Solutions magazine with the bronze MVP Quality Award. The MVP Award honors companies that demonstrate a strong commitment to quality, excellence and customer service. In March, it was recognized again by the magazine as a Top 50 Teleservices Agency, ranking 11th on the global aggregate list. Most recently, ACCENT's Hot Springs general manager Jeremy Shaw and New Albany program manager Todd Fishman both received Honorable Mention for Call Center Leader of the Year at IQPC's Call Center Excellence Awards held last week in Las Vegas.
About ACCENT Marketing Services, LLC
ACCENT, a member of the MDC Partners Network, is an international provider of customer lifecycle management solutions. It partners with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Through ACCENT's suite of data analytics, direct marketing, contact management, and fulfillment services the company delivers high quality, integrated marketing solutions that grow valuable client and customer relationships. Founded in 1993, ACCENT employs more than 2,000 people across the United States, Jamaica, and the Philippines. For more information, visit www.accentonline.com.
SOURCE ACCENT Marketing Services, LLC