Acqueon Launches New Multichannel Outbound Notification Software Application for Contact Centers and Enterprises

New Application to Enhance Outbound Capabilities for Internet Protocol (IP) based Private Branch Exchanges (PBX)

Mar 22, 2011, 09:00 ET from Acqueon Technologies Inc.

PRINCETON, N.J., March 22, 2011 /PRNewswire/ -- Acqueon Technologies Inc., a leading product specialist in Customer Interaction Management (CIM), today announced its new communications and notifications management application, ProActive Reach. Designed for organizations to quickly and efficiently communicate with large groups of employees, customers or other groups of corporate stakeholders.

ProActive Reach is a software application that enables more proactive communications with customers, employees, or constituents for a wide range of purposes. ProActive Reach provides a new level of customer service to an organization's stakeholders, through tailored messaging, specialized account messaging and disseminating emergency information appropriately. Its easy to use message monitoring tools allow organizations to decrease the cost of reaching customers, while improving the quality and consistency of the information provided.

ProActive Reach is compatible with most premise or hosted corporate communication networks. The application provides automated message management, flexible list management and the ability to increase contact success through email and SMS, giving organizations the ability to organize communications data instantly and respond strategically. ProActive Reach is suitable for organizations with or without contact centers and enhances their ability to increase the effectiveness of their outbound reach or consolidate outbound applications into one multi-purpose platform.

"Acqueon's products target emerging as well as mature markets. While these products enable easy acquisition and adoption of relevant communication or contact center technologies in emerging markets, they enhance the effectiveness and efficiency of existing infrastructure in mature markets," said Julie D. Burroughs, Vice President, Sales & Business Development, Acqueon Technologies. "ProActive Reach is one such product that substantially improves the level of customer service an organization provides to its corporate stakeholders and easily integrates into almost any corporate environment."

ProActive Reach has been designed and developed by Acqueon Technologies Inc., a certified organization under the Cisco Developer Network (CDN) and a gold-level member of the Avaya DevConnect program.

About Acqueon Technologies Inc.

Acqueon Technologies Inc. specializes in developing products and solutions for the Customer Interaction Management (CIM) industry. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to not just interact with their customers – but relate.

Acqueon Technologies produces applications that work with existing Avaya, Cisco, Dialogic, and Microsoft systems, to help call centers and contact centers merge communications channels, while compiling all previous communications, to ultimately create an easy and appropriate response strategy. Offering a compelling Total Cost of Ownership (TCO), which is further enhanced by rapid deployment, Acqueon products and solutions are implemented across various verticals such as Banking, Insurance, Retail, Telecom, Healthcare, and Education among others, in over 17 countries and handle millions of transactions every day. Acqueon Technologies is a 2010 recipient of the Red Herring Top 100 North America Award.

Acqueon Technologies is headquartered at 100 Overlook Center, Second Floor, Princeton, NJ 08540. For more information, please contact or call Europe/North America: (888) 946-6878 or APAC/MEA: (91-44) 6108-4800.

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SOURCE Acqueon Technologies Inc.