Activa Live Chat Delivers Localized Software to Support Global Market Growth

Jan 26, 2010, 16:22 ET from Activa Live, Inc.

ST. CLAIR SHORES, Mich., Jan. 26 /PRNewswire/ -- Activa Live, Inc., a leading provider of cloud computing live chat solutions for customer service, support and proactive online sales, today announced a new localized version of Activa Live Chat to support its international growth and to address demand in emerging global markets.

Activa Live Chat's operator console is the first and only application of its kind to be available in English and Spanish.  In addition, the customer-facing portion of the service is now fully localized in 11 languages including English, Chinese, French, German, Greek, Italian, Japanese, Korean, Portuguese, Russian and Spanish. These localizations compliment Activa Live Chat's existing support for all left-to-right character sets.

"The desire to take advantage of Activa Live Chat's innovative and one-of-a-kind features is increasing worldwide," said Activa Live president Jeffrey Kazmierski. "Now our live chat software and service can be leveraged by greater numbers of new and existing customers with international contact center operations."

Activa Live Chat's updated agent console can transition between languages on-the-fly without the need for language packs or add-ons to be purchased or installed. The software also allows individual agents to independently select and work in their desired language while servicing the same customers as other agents within the contact center.

Customers of the service also can change the language of their individual live chat deployments with a quick and easy settings change. Combined with the service's robust ability to segment online visitors, customers can offer live chat in multiple languages on the same Website.

The localization features are a standard part of Activa Live Chat's single and straightforward service offering where all features are included and available to all customers both paid and trial.

About Activa Live

Activa Live is a leading cloud computing service provider of enterprise level, on-demand live chat software for customer service, support and online proactive sales interactions. Its innovative live chat software, Activa Live Chat, empowers organizations to monitor, identify and engage with online visitors in real-time, helping increase sales and customer satisfaction, while decreasing support costs. Activa Live Chat boasts numerous exclusive features including an operator console that's available in both a no-software, browser-based version and a desktop version for all platforms in complete parity. Other trailblazing features include Message Sneak-Peek that reveals what a visitor is typing before their message is sent, and Velocity Messaging that automatically finds the best answer for customer questions without agents searching through libraries of canned responses. Customers, partners and developers also leverage the Activa Live Chat platform through its software development kit (SDK) and powerful Chatlet development kit (CDK) by building custom live chat applications and integrating with other business systems and services. Activa Live Chat's modern, scalable and secure architecture offers the most features and value for customers worldwide who require the very best from their live chat solution. For more information, visit http://www.activalive.com or call 1-888-4-CHAT-44.

SOURCE Activa Live, Inc.



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