ORLANDO, Fla., April 12, 2017 /PRNewswire/ -- ActivEngage, Inc., the most trusted provider in automotive live chat, announced the launch of its new in-chat service scheduling feature for car dealers.
ActivEngage is the only provider that integrates with TimeHighway to convert chat conversations into service appointments on behalf of dealers.
Over 30-percent of ActivEngage live chats are related to fixed operations, resulting in hundreds of service-related chats per day. With the new in-chat service scheduling feature, car dealers using the ActivEngage managed chat solution, along with TimeHighway's service scheduling solution, will now be able to uncap chat's full potential to drive online aftermarket shoppers to their service lanes, while also:
- Reducing phone wait time for service customers by providing a convenient alternative
- Maximizing the productivity potential of parts and service departments
- Increasing repair order revenue by proactively engaging customers across devices
- Streamlining communication processes to help fill more service bays
"TimeHighway and ActivEngage share a common goal to elevate the service customer's experience while simultaneously streamlining processes at the dealership," said Karen Dillon, Executive Vice President at Affinitiv. "By allowing the ActivEngage chat team to manage online appointment-setting in real-time, we make the process easier for the customer while allowing dealership service advisors to focus on taking care of their customers who are in for service."
"ActivEngage has helped dealers drive millions of online automotive shoppers to showrooms for over a decade," explained Todd Smith, CEO of ActivEngage. "This new partnership will help us accomplish the same goal for the service drive. Using our new in-chat service scheduling feature, car dealers will vastly improve both their ROI and the service lane experience for the customers they serve."
Since 2007, ActivEngage has provided the most trusted automotive live chat software and managed chat service to automotive businesses around the world. ActivEngage employs professional Live Chat Specialists in its Orlando and Las Vegas offices who are expertly trained to answer inquiries and generate additional sales and service opportunities. Additionally, with ActivEngage's innovative web-based software, dealerships can build relationships with online customers and provide concierge-level customer service. To learn more about ActivEngage, please visit www.activengage.com.
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SOURCE ActivEngage Inc.