ROSELAND, N.J., Feb. 16, 2011 /PRNewswire/ -- ADP ®, a leading provider of HR, payroll and benefits administration services, announced today that more than 10,000 mid-sized organizations have selected the ADP Workforce Now™ platform as their one-stop solution for HR, benefits administration, payroll, talent management, and time and attendance services. Introduced in October of 2009, the product is now the most successful of its kind in industry history.
The rapid adoption of ADP's Workforce Now product has been fueled by growing demand in the mid-market (50-999 employees) and national (1000 and above) markets for a single provider solution for HR, payroll, benefits administration, talent management, and time and attendance management.
Among the thousands of organizations to embrace Workforce Now are some former clients of ADP who have returned after unsuccessful experiences with solutions from software vendors. Many of these returning clients indicated that they had experimented with a software provider on the promise that SaaS (Software as a Service) technology would deliver the same benefits as outsourcing. When they discovered that was not the case, they decided to switch back to ADP.
These client win backs for ADP represent a cross-section of industries, including energy, finance, legal, manufacturing and real estate. One of the clients returning to ADP is Sto Corp., a leading maker of exterior cladding, coatings and restoration services based in Atlanta, GA.
"After switching from ADP, we discovered that our new software provider wasn't capable of delivering the service and process efficiencies that we had previously received from ADP," said June Johnson, Payroll and HR leader, Sto Corp. "ADP Workforce Now is easy to install and seamlessly combines Human Resource benefits with Payroll. The payroll output reports are also easier to read and my Controller likes them much better than the ones we got from our previous provider."
Johnson says ADP's General Ledger Interface product is "hands down the best and simplest I have ever used," pointing out that it has saved her and her controller literally hours in preparing and uploading the payroll journal entry. Johnson also praises ADP's tax filing service, calling it "unparalleled in the industry." Best of all, says Johnson, is ADP's customer support: "When I call ADP, I get a live person who is ready to help me. When I called my former provider, I got an operator who assigned me a ticket number, and then I waited for a call back. It could literally take days to get my ticket resolved. Now, one call to ADP and my question is answered immediately."
ADP Workforce Now is the premier single-source, integrated solution offering robust HR, payroll, benefits administration, talent management, and time and attendance management functionality. The solution, specifically designed for mid-sized (50-999 employees) and national-sized (above 1000 employees) organizations, helps companies focus on what matters most: their business, their employees and their bottom line.
"The rising number of client win backs we're seeing reflects the level of frustration and dissatisfaction that many companies are experiencing when outsourcing their HR functions to software providers, and their confidence that ADP can provide the integrated services, scale and reliability they need today," said Regina Lee, president of ADP Major Account Services and Small Business Services. "Client service has always been of paramount importance to ADP, and we're committed to providing existing and new clients with the industry's best service, technology and peace of mind."
A recent ADP-sponsored industry study by PwC found that outsourcing multiple HR functions to a single vendor can reduce an organization's costs by 24 percent on average. The study also revealed that outsourcing, and not simply moving to SaaS, is the real catalyst for achieving greater efficiencies and cost savings in the HR function. A complimentary copy of "The Hidden Reality of Payroll & HR Administration Costs" study can be obtained at www.adp.com/tco2011.
For more information on ADP Workforce now, visit: http://www.adp.com/workforcenow
Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and about 550,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's website at www.ADP.com