PEORIA, Ill., April 12, 2017 /PRNewswire/ -- Advanced Technology Services, Inc. (ATS) today announced the debut of ATS ELEVATE™, its Information Technology (IT) Managed Services solution designed to improve performance and efficiency across the entire enterprise. Comprised of four discrete yet complementary offerings, ELEVATE enables an IT organization to focus on mission-critical functions while strategically addressing the challenges and opportunities found within its IT infrastructure.
"ELEVATE is not a simple menu of isolated IT services. It is a coordinated resource that can be customized to an organization's wants and needs," said David Corey, Vice President, IT Services at Advanced Technology Services. "At ATS we understand how IT managed services can be used to solve specific issues and uncover new potential. ELEVATE increases the value of IT to the entire enterprise and delivers measurable results."
ATS ELEVATE combines world-class infrastructure with advanced management systems, highly trained and certified personnel, and the latest continuous improvement disciplines. Beginning with an assessment of each customer's priorities and overall business needs, ATS experts recommend a tailored solution based on one or more ELEVATE services:
- Consulting: Available separately or in conjunction with other ELEVATE services, our ITIL- and Six Sigma-certified experts provide the strategic roadmap IT organizations need to optimize their managed services.
- Service Desk Management (SDM): Based in two Service Desk Operations Centers in the U.S. and with three more in Mexico, Lisbon, and Singapore for global language support, ELEVATE Service Desk Management is a 24/7/365 resource staffed by trained, career technicians. SDM's data-driven, scientific approach to service improvement not only reduces escalation, but also typically delivers CSAT scores of 98% or greater.
- Client Computing Management (CCM): ELEVATE CCM can handle maintenance for an enterprise's entire mobile and stationary device inventory. Services include onsite and depot repairs, imaging services, Install/Move/Add/Change support, device lifecycle management, warranty/non-warranty repair, and much more.
- System Performance Management (SPM): ELEVATE SPM optimizes the overall performance of IT systems and networks through a multi-disciplinary process of 24/7 monitoring, data collection, warranty tracking, and timely software and security updates/patches.
"Our IT Managed Services have proven to increase employee productivity by at least 20%, and generate end-user satisfaction ratings of over 98%," noted Corey. "As a way to optimize IT infrastructure availability, raise ROI, and improve IT performance, we believe ELEVATE is unequalled in the industry." To learn more how ATS' IT Managed Services Solution can elevate your business performance, visit www.advancedtech.com/us/information-technology.
About Advanced Technology Services:
Advanced Technology Services, Inc. (ATS) is a global service leader that "helps make business run better." By leveraging technology in every aspect of its business, ATS excels in three core areas—equipment maintenance, industrial parts management, and IT managed services. Headquartered in Peoria, IL with offices and repair centers globally, ATS deploys its services through their own skilled technicians to companies throughout the U.S., Mexico, and the U.K. For more information visit www.advancedtech.com.
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SOURCE Advanced Technology Services, Inc.