Affinion Group Earns Third Place on BenchmarkPortal Top 100 Call Center List
Recognized as Top 10 Finisher Three Years Running
STAMFORD, Conn., April 23, 2014 /PRNewswire/ -- Affinion Group, the global leader in customer engagement, announced today that its contact center has been recognized by BenchmarkPortal as a top three call center in North America on BenchmarkPortal's annual Top 100 list. This is the third year in a row the company has placed in the top 10.
"Our leadership team has continued to raise the bar and has executed well on opportunities that have provided incremental improvements across all areas of our operation," said Sylvester Criscone, Group VP of Operations for Affinion Group. "The continued recognition by industry leaders like BenchmarkPortal validates the team's efforts and highlights our ability to provide exceptional customer service to our clients and members."
The BenchmarkPortal Top 100 is based entirely on statistical comparison, objectively identifying centers that are achieving superior results in both financial and qualitative terms. The contest grouped submissions into three categories according to size and compared centers to those in a wide variety of industries.
"The Affinion contact center is among the best in the industry. This award was granted on the basis of objective, metrics-driven performance," said Bruce Belfiore, CEO of BenchmarkPortal. "Affinion stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment."
About Affinion Group
As a global leader with 40 years of experience, Affinion Group enhances the value of its partners' customer relationships by developing and marketing loyalty solutions. Leveraging its expertise in customer engagement, product development and targeted marketing, Affinion provides programs in subscription-based lifestyle services, personal protection, insurance and other areas to help generate increased customer loyalty and significant incremental revenue for more than 5,670 marketing partners worldwide, including many of the largest and most respected companies in financial services, retail, travel, and Internet commerce. Based in Stamford, Conn., the Company has approximately 3,925 employees and has marketing capabilities in 19 countries globally. For more information, visit www.affinion.com.
About BenchmarkPortal
BenchmarkPortal's activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com
SOURCE Affinion Group
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