MEDFORD, Mass., April 21, 2014 /PRNewswire/ -- Agero, Inc., a leading provider of vehicle and driver safety, security and information services, has been named winner of the Gold MVP Quality Award from Technology Marketing Corporation's (TMC) CUSTOMER magazine. The award honors Agero as an elite leader in the call center industry with a supreme commitment to customer service.
Companies are judged on their ability to demonstrate their consistent commitment to quality, excellence and the highest ethical standards. Agero has been recognized by clients and industry experts as having one of the most rigorous and successful quality programs in the contact center industry, demonstrating excellence in their ability to build a feeling of community while providing superior customer service.
"We are honored to receive this prestigious MVP Quality Gold Award, highlighting Agero's dedication to customer service," said Dave Ferrick, CEO at Agero. "For our clients, delivering a superlative customer experience is essential in enhancing long-lasting brand loyalty of our partners. Our ongoing investments in our people, technology and facilities continue to enable us to provide unmatched quality service to our clients and their customers. This recognition spurs Agero to keep improving as we continue to increase customer satisfaction and deepen the loyalty between our clients and their customers."
A full list of MVP Quality Award winners were published in the March 2014 issue of CUSTOMER magazine as well as online.
Agero has been recognized as a leading provider of roadside assistance, vehicle and driver safety, and claims management services. The company is committed to providing associates with the skills they need in order to deliver best-in-class customer service. With over 40 years of experience, the company protects over 75 million vehicle owners, with a nationwide network of more than 30,000 service providers.
About TMC TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information. For more information on TMC, visit www.tmcnet.com.
About Agero With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing a nationwide network of more than 30,000 service providers responding to more than 7.5 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty and process efficiencies. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.