MEDFORD, Mass., June 24, 2013 /PRNewswire/ -- Agero, a leading provider of driver and vehicle assistance services in North America, received its highest-ever rankings in TMC's annual ranking of the Top 50 Teleservices Providers in the U.S. Agero's network of six customer contact centers in the U.S. and Canada ranked fourth nation-wide in verified, total outbound call volume and eighth in inbound call volume.
Agero call centers in 2012 engaged in over 190 million minutes of total inbound and outbound calls with vehicle owners seeking emergency roadside assistance, travel directions and other vehicle-related issues.
Agero response specialists at three of its six centers also field calls and manage data associated with automated calls activated by airbag deployments, integrating information collected from both vehicle sensors, subscriber-provided information and on-scene reporting for routing to the correct 9-1-1 centers with jurisdiction at the accident scene. Almost all Agero services are provided through customized programs operating under the brand names of automobile manufacturers and insurers.
"Our growth in call volume reflects the increasingly close relationship that automobile manufacturers and insurers are developing with their customers and policyholders," said Robert Camacho, Agero's vice president of Contact Center Operations. "Agero plays a critical role in building those relationships because we are often the face of our clients' companies when one of their customers has something go wrong, are often under duress, and need immediate response. It is up to us to turn an immediate, bad experience into one that becomes a positive, long-term customer experience with the brand."
Agero operates contact centers in Clarksville, Tenn.; Irving, Texas; Medford, Mass.; Sault Ste. Marie, Ontario; Sebring, Fla.; and Tucson, Ariz.
With nearly 40 years of experience, Agero is the leading provider of roadside assistance and claims management services in the U.S., serving over 75 million vehicle owners under the brand names of most automobile manufacturers and insurers. The company also is a leader in connected vehicle services. Managing a network of over 30,000 service providers responding to over 12 million requests annually for emergency assistance, Agero leverages advances in technology, human-machine-interfaces and customer relationship management to continually accelerate and enhance response to drivers' needs while strengthening customer loyalty to the products of more than 100 leading corporations. Agero, a member company of The Cross Country Group, is based in Medford, Mass., with six customer contact/data centers in the U.S. and Canada. To learn more, visit www.agero.com.