MEDFORD, Mass., Jan. 14, 2013 /PRNewswire/ -- Agero, a leading provider of driver and vehicle assistance services in North America, recently won the Gold Award for "Best Customer Service" in ContactCenterWorld.com's "Top Ranking Performers in the Contact Center" World Finals in Las Vegas.
The awards competition was judged solely by peer conference delegates to ensure that winners were selected by colleagues from within their own area of expertise. The "Best in Customer Service" award is based on demonstrated customer service in terms of its role within the business, performance metrics (including employee motivation and customer satisfaction scores) and planning.
"It's gratifying to win recognition from peer organizations that we're a leader in providing world-class customer service," said Robert Camacho, Agero's vice president of Contact Center Operations. "We are continually exploring new ways we can enhance our capabilities, through technology and innovation, to exceed our customers' needs."
Agero operates contact centers in Clarksville, Tenn.; Irving, Texas; Medford, Mass.; Sault Ste. Marie, Ontario; Sebring, Fl.; Tucson, Az.
ContactCenterWorld is an international association focused on benchmarking contact center performance and best practices, with a global membership of more than 129,000 corporate individual members from within the contact center, help desk and CRM industries.
Agero, a member company of The Cross Country Group, is a leading provider of private-labeled, connected vehicle services for the automotive, insurance and aftermarket industries and is a market leader in roadside assistance and claims management. Based in Medford, Mass., the company has operations throughout North America and offices in Europe. For more information, visit www.agero.com.