Akvelon Inc. Unveils New Dynamics CRM Customization Service

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Feb 01, 2010, 08:15 ET

BELLEVUE, Wash., Feb. 1 /PRNewswire/ -- Whether to fit the needs of individual users or to better serve entire organizations, Microsoft Dynamics CRM 4.0, the leading customer relationship management system, can be customized in myriad ways. However, not every company has the resources to make those customizations. Enter Akvelon Inc. (http://www.akvelon.com).

Akvelon, one of the largest Web development companies in the US Pacific Northwest, specializes in providing CRM solutions. Its latest project, rolled out today, is the new Microsoft Dynamics CRM customization service (http://www.akvelon.com/CRMCustomization.aspx). With five levels of support ranging from the streamlined Lite (available to those users who register for a free 30 day trial at http://www.crmonline.com and enter Akvelon as the providing partner), which is free, to Platinum, which is priced according to the exact level of customization the client needs, Akvelon's CRM customization service is designed to take the burden of customization off the client, ultimately saving time and money.

"The data-driven design of Microsoft CRM allows for successfully performing some of the most common customizations without writing any code," explained Akvelon CEO Sergei Dreizin. "Our Lite clients will find we can provide those predefined customizations in about a day. In cases where our clients need heavy customization that goes beyond common customizations, our turnaround time is still typically less than a week. We are pleased to be able to provide this service to CRM users."

The Akvelon CRM customization service provides admin training at the Bronze level and both admin and non-admin training at the Silver, Gold and Platinum levels. All levels except Lite include a written project plan, records import and migration, and ongoing paid support. CRM customization at the Lite level consists of three pre-defined reports; at all other levels, customization includes increasing time spent on creating custom views, layout changes, workflow development, custom reports, business process definition and custom fields. Dedicated project managers oversee customization at the Silver, Gold and Platinum levels; CRM is integrated with Microsoft Exchange at those levels as well. All five levels of Akvelon's CRM customization service include Outlook integration.

"CRM customization is now simple and attainable for businesses of all sizes," Dreizin stated. "Through our new Microsoft Dynamics CRM 4.0 customization service, the Akvelon team is able to make CRM even more valuable to our clients."

About Akvelon Inc.

Specializing in cloud computing, CRM solutions, business efficiency solutions and mobile technology, Akvelon Inc. is a privately held company headquartered in Bellevue, Wash. The nine-year-old firm employs over 100 business and technology specialists and is a trusted technology consultant to small businesses, large corporations, government agencies and institutions in the greater Puget Sound area. Akvelon Inc. was recently recognized by Puget Sound Business Journal as one of the largest Web development companies in the US Pacific Northwest. Learn more at http://www.akvelon.com.