Allstate Roadside Services Announces Innovative Mobile Location Technology That Drives Efficiency and Best-in-Class Roadside Service
Nationwide automated call routing and enhanced dispatch services utilize AT&T Location Information Services
28 Nov, 2011, 11:57 ET
NORTHBROOK, Ill., Nov. 28, 2011 /PRNewswire/ -- Allstate Roadside Services, one of the nation's leading providers of roadside assistance, together with AT&T* and TechnoCom Corporation™, today announced plans to launch an automated caller location and verification technology that will significantly enhance the roadside experience of customers on the road. The launch is planned for mid-December.
Utilizing real-time location data obtained automatically from either a landline or mobile telephone, AT&T Location Information Services utilizing TechnoCom's Location Platform™ will, with the driver's permission, enable call center representatives at Allstate Roadside Services to identify and immediately communicate a disabled vehicle's location to service representatives and providers and allow for faster, more efficient response times. By integrating this technology with an industry-leading dispatch process, Allstate is positioned to better optimize the customer experience.
"When drivers are stranded on the road, it's up to us to get them the service they need as quickly as possible," said Anthony M. Royer, president, Allstate Roadside Services. "Accurately determining the caller's location is critical. This technology better enables both our call center representatives as well as our road service providers to reach our customers even faster than before."
"The solution we're providing to Allstate Roadside Services is an example of how businesses today are finding unique ways to utilize location-based services to help improve the customer experience," said Chris Hill, vice president of Advanced Mobility Solutions, AT&T Business Solutions.
The AT&T Location Information Services platform allows network-based location information to be obtained from wireless or landline communication devices and corporate assets, across a variety of wireless carriers and for most device types. It is designed to help improve productivity and give better visibility into employee or customer location.
"We are excited to see how real-time, universal location insight impacts the caller experience and service events to provide extensive operational efficiencies throughout Allstate's Roadside Services," said Mario Proietti, CEO of TechnoCom.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
The Allstate Corporation (NYSE: ALL) is the nation's largest publicly held personal lines insurer known for its "You're In Good Hands With Allstate®" slogan. Now celebrating its 80th anniversary as an insurer, Allstate is reinventing protection and retirement to help nearly 16 million households insure what they have today and better prepare for tomorrow. Consumers access Allstate insurance products (auto, home, life and retirement) and services through Allstate agencies, independent agencies, and Allstate exclusive financial representatives in the U.S. and Canada, as well as via www.allstate.com and 1-800 Allstate®.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation's fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile broadband and emerging 4G capabilities, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T │DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising.
Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com. This AT&T news release and other announcements are available at http://www.att.com/newsroom and as part of an RSS feed at www.att.com/rss. Or follow our news on Twitter at @ATT.
TechnoCom Corporation is a leading provider of products and services to enable wireless location solutions for enterprises, wireless carriers, and service providers. TechnoCom helps its customers efficiently implement, optimize and manage location solutions for E911 and commercial location-based services. TechnoCom Location Platform is a turn-key, enterprise location-based services platform that delivers operational efficiencies, cost savings and ubiquitous device access to location and messaging.
The company's flagship Location eXchange Server™ and LocationAssurance Manager® platforms allow efficient implementation of wireless location solutions and continuous, automated oversight into location system performance.
Founded in 1995 and privately held, TechnoCom has been selected by Deloitte as one of the 50 fastest growing technology companies in Los Angeles for four consecutive years. TechnoCom's customers include AT&T, Bell Mobility, Cricket, Cross Country Automotive Services, Openwave, Sprint Nextel, TELUS, T-Mobile, and Verizon Wireless. For more information about TechnoCom, please visit www.technocom-wireless.com.
LocationAssurance Manager is a registered trademark and Location eXchange Server, the TechnoCom logo, TechnoCom Corporation and TechnoCom Location Platform are trademarks of TechnoCom Corporation. All other trademarks are the property of their respective owners.
SOURCE Allstate Roadside Services
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