DENVER, June 1 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced its results for the first quarter of 2010. In further validation that the company's home-based model has now moved fully into the mainstream, the company expanded revenue 18% compared to the first quarter of 2009. With sustained momentum expected through the remainder of the year, the company also announced plans to significantly expand its U.S.-based workforce.
Alpine Access' most recent performance represents the company's 12th consecutive quarter of year-over-year growth. This financial success stands in stark contrast to the traditional brick-and-mortar call center industry. Based on reported financials from the company's publicly-traded competitors, the average revenue decline was 6%, with some service providers posting revenue contraction of more than 10%.
Faced with continued economic pressures, many outsourced call centers have shifted sizable portions of their work overseas, resulting in significant layoffs in the U.S. According to recent research from Site Selection Group, nearly half of all new call center jobs were filled in foreign countries, while 93% of industry layoffs were in the U.S. Alpine Access, on the other hand, employs a 100% domestic workforce of over 3,000 professionals, with plans to hire 1,000 more Americans over the remainder of the year.
"Our impressive first quarter results provide further evidence that virtual contact centers simply offer a better business model," commented Christopher M. Carrington, President and CEO of Alpine Access. "Through the skills and experience of our outstanding employees, Alpine Access clients benefit from improved operational efficiency, greater flexibility, higher quality and more profitable customer interactions. We are proud that the company's success allows us to provide more jobs to Americans at a time when they are needed the most."
Alpine Access' sustained high growth and job creation opportunities are a result of accelerated traction with new clients. The company signed five new accounts during the first quarter, including a multi-million dollar contract with one of the nation's largest apparel retailers, a leading customer information and analytics provider, and a healthcare software and solutions provider. Momentum has continued into the second quarter with recent contract wins including a reservations and customer service program for an international hospitality and resort operator and a technical support program for one of the world's largest gaming and entertainment platforms.
About Alpine Access
Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Known for innovation, operational efficiency and results, Alpine Access has employees in over 1,300 U.S. cities and offers a full suite of services, including outsourcing, consulting, recruiting and training. Alpine Access' client base represents more than ten of the Fortune 100 companies in the communications, financial services, retail, and travel industries. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.
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SOURCE Alpine Access