Analysis of the Global Contact Center and Office Headset Market

Nov 24, 2011, 05:45 ET from Reportlinker

NEW YORK, Nov. 24, 2011 /PRNewswire/ -- announces that a new market research report is available in its catalogue:

Analysis of the Global Contact Center and Office Headset Market

This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, over the ear, convertible, omni-directional, noise-canceling, cordless, wireless, and PC. The study offers global forecasts by unit shipment and revenue. It includes the Africa, Asia Pacific, Europe, Latin America, Middle East, and North America regions. This study provides headset manufacturers and resellers a detailed analysis of the trends that are driving and restraining this market. Finally, strategic recommendations will be made, which Frost & Sullivan consider to be important in order to guarantee competitiveness in this market.


Executive Summary

Executive Summary

Market Engineering Measurements

CEO's Perspective

Market Overview

State of the Market


Key Questions This Study Will Answer


Channel Findings

Channel Findings North America

Channel Findings Europe

External Challenges: Drivers and Restraints—Total CC&O Headset Market

Drivers—Impact and Duration

Drivers Explained

Restraints—Impact and Duration

Restraints Explained

Forecasts and Trends—Total CC&O Headset Market

Market Engineering Measurements


Forecast assumptions

Total CC&O Headset Market—Revenue by Region

Total CC&O Headset Market—Unit Shipment and Revenue Forecast

Contact Center—Unit Shipment and Revenue Forecast

Office—Unit Shipment and Revenue Forecast

Office versus Contact Center—Unit Shipment and Revenue Forecast

Wireless—Unit Shipment and Revenue Forecast

Corded—Unit Shipment and Revenue Forecast

Corded versus Wireless—Unit Shipment and Revenue Forecast

Corded versus Wireless—Percent of Unit Shipment and Revenue Forecast

PC USB Telephony Headsets versus the Rest of Telephony Headsets—Percent of Unit Shipments

64 Regional CC&O Headset Market Findings

North America and Latin America

Europe, Middle East and Africa

Asia Pacific

Demand Analysis—Total CC&O Headset Market

United States


Market Share and Competitive Analysis—Total CC&O Headset Market

Market Share

Competitive Environment

CC&O Headset Vendor Profiles

Profile—Plantronics, Inc.

Profile—GN Netcom

Slide Numbers Profile—Sennheiser Communications


SWOT Analysis for Accutone and Sennheiser

Emerging Competitors

Other Headset Manufacturers

Strategic Recommendations

The Last Word—Three Big Predictions


To order this report:

Call Center Industry: Analysis of the Global Contact Center and Office Headset Market

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Nicolas Bombourg
US: (805)652-2626
Intl: +1 805-652-2626

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