NEW YORK, Oct. 20, 2017 /PRNewswire/ -- "It's been a very special year for us at Applause Tickets," says President Rich Gladstone, whose company just celebrated its 30th anniversary on September 1. Not only that, Applause Tickets (www.applause-tickets.com) also picked up a prestigious 2017 Concierge Choice Award for Best Entertainment Ticket Service, marking the second time in three years the company has earned this distinction.
Applause Tickets has always been ahead of the curve. The company began around the time when the "I Love New York" campaign was in full swing and began working with many hotels that were founding members of the NYC Association of Hotel Concierge, when the city's tourism industry was really taking off. In addition, the company launched its first website 20 years ago, when business websites were still something of a novelty. However, Applause has distinguished itself primarily by continuing to emphasize personalized service in an era when automation and outsourcing have become the status quo.
"Individualized service isn't really possible from a website that just crunches numbers, and many of these platforms are confusing at best," remarks Gladstone. "At Applause, we're open 24/7, and we have real people you can trust answering the phone and providing the kind of special treatment that algorithms can't. Our people are the reason for our success. This is a big reason we won another CCA Award."
Gladstone boasts forty years of experience in the travel and entertainment industry, during which he's seen the value of listening to clients and going the extra mile to fulfill requests. In addition to his work with Applause Tickets, Gladstone is also co-chair of the National Association of Ticket Brokers Gives Back Charity Committee, which collects NFL preseason ticket donations and distributes them to Ronald McDonald Houses across the country.
About Applause Theatre & Entertainment Service, Inc.
Founded in 1987, Applause has been a leading supplier of theatre and event tickets to the theatre going community. Providing tickets for New York Hotel Concierge desks, Fortune 500 Companies, Tour Operators, Travel Agencies throughout the world, as well as the general public has earned us an excellent reputation for our service as well as our knowledge, making Applause a respected industry leader in the theatre and entertainment business. Visit www.applause-tickets.com for more information or contact Richard Gladstone.