LITTLETON, Colo., Jan. 30, 2015 /PRNewswire/ -- Data privacy is a perennial concern in the healthcare field, and AppointmentReminders.com has consistently gone the extra mile to ensure that its products and services are fully compliant with HIPAA (The federal Health Insurance Portability and Accountability Act of 1996) regulations. Now, the web-based platform has enhanced its nightly reports feature to remove the need to include patients' protected health information (PHI).
"Our appointment reminders have always been HIPAA compliant, but now we're going a step further," explained Jonah Langer, owner of AppointmentReminders.com. "We're updating our powerful nightly reporting feature to be even more useful for those in the healthcare field. Going forward, clinics and other medical office users can rest easy knowing that their customers' PHI isn't being needlessly stored or reproduced."
Taking advantage of the new HIPAA-compliant reports option is simple. From the web interface, users can click on the "Reports" tab and then turn on the feature. Checking the box for HIPAA-compliant reports ensures that nightly reports will contain zero PHI.
HIPAA-compliant reports still contain all the essential information that users need to assess their scheduling: date, time, delivery method, customer response, and appointment status. What's excluded from the reports is anything specifically identifying the customer, such as name, date of birth, social security number, etc. The user achieves this by assigning a unique identifying number to each customer when importing their customer data. This number can then be matched up to the customer record after the report has been downloaded.
Users can receive nightly emailed reports in the form of a .csv file, which any spreadsheet or text editor can open. Alternatively, users can simply log in to their account and see the relevant information online. Either way, the service takes every reasonable precaution to ensure data security on its end.
AppointmentReminders.com offers tremendous benefits not only to medical and dental practices, but also to non-medical companies such as lawn care, pest control, plumbing, hair salons, and the list goes on and on. Automated reminders mean fewer missed appointments and more time for staff to pursue other tasks. The web-based platform saves both money and time, ultimately leading to better customer service.
Unlike competitor products, AppointmentReminders.com requires no software installation or expertise. Everything is web-based, and the platform can even integrate with existing scheduling software. Alternatively, users can link their Google calendar or upload text files with appointment data. The web interface allows for the configuration of user accounts at any time, with just a few mouse clicks. Most companies can be up and running within just a few hours. Online tutorial videos and extensive documentation are available to assist in getting started. Their support staff is also standing by via chat, phone, and email.
For those interested in testing the platform, a free account allows for up to 100 reminders each month, with no time limit. Paid accounts start at $10 per month and add additional benefits such as allowing users to add customized logos and colors to their email reminders and a caller ID feature for phone reminders. Upgrading from a free to paid account is straightforward. Businesses can sign up for a risk-free trial, and accounts can be cancelled at any time.
The development team at AppointmentReminders.com has several new features waiting in the wings. Along with the creation of a mobile app, the team plans to launch a widget that clients can place on their own website, enabling customers to self-schedule appointments.
AppointmentReminders.com is a web-based platform for businesses that enables the automation of reminder messages via phone, text or email.
Jonah Langer, Owner
Video - http://youtu.be/BqzrZNpvql4
SOURCE Appointment Reminders