Ashley Partners with PayPal to Provide AI-Powered Shopping Experience

Ashley emerges as one of the first home retailers to integrate AI commerce, enabling customers to find and buy products in a single step.

TAMPA, Fla., Nov. 26, 2025 /PRNewswire/ -- Ashley, North America's largest furniture store brand, today announced the launch of a fully transactional shopping experience through Perplexity, an AI-powered answer engine. With PayPal's seamless payment technology, the new experience gives customers the ability to complete their entire buying journey from search to checkout, directly within the platform's conversational interface.

Through this launch, Ashley has become one of the first major furniture retailers to offer direct purchasing within an AI-powered search environment. Customers can now ask for product recommendations, explore curated options, add items to cart, and complete a payment transaction – all in one continuous, intuitive conversation. For a closer look, check out the product demo here.

This moment signals where retail is headed—and where Ashley intends to lead," said Chad Spencer, CEO of Ashley Global Retail. "AI-powered commerce gives us the ability to anticipate guest needs, personalize in real time, and deliver a seamless experience from discovery to purchase."

Designed with simplicity at the forefront, the experience leverages PayPal's trusted payment capabilities, including its fraud protection solutions, to ensure customers can shop confidently within the AI experience. As more customers begin their furniture search on AI platforms such as Perplexity, this new capability positions Ashley at the forefront of agentic commerce.

Setting a New Standard for Retail Innovation

"For us, innovation always starts with the customer," said Nick Lezin, Senior Vice President of eCommerce at Ashley Global Retail. "By offering a fully shoppable experience within Perplexity, we're removing friction and giving customers a smarter, more intuitive way to shop Ashley." 

This new experience reinforces Ashley's ongoing investment in next-generation commerce and highlights the brand's commitment to meeting the expectations of today's digital-first customer. To celebrate the launch, shoppers who complete their first purchase using PayPal within Perplexity, between 9:00 am ET on November 25, 2025 through 11:59 pm ET on December 1, 2025, will receive 50% back, up to $50. Click here for full terms and exclusions. 

About Ashley  
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture store brand in North America and one of the world's best-selling home furnishing brands with more than 1,100 store locations in 70 countries. Start designing your dream home today. Visit Ashley online at www.ashley.com. Connect on social media through Instagram, Facebook, YouTube, and TikTok, and check out our design-focused boards on Pinterest.

About PayPal
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com, https://about.pypl.com/ and https://investor.pypl.com/.

Media Contact:
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Sharon Okaah 
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SOURCE Ashley