NEW YORK, July 15, 2015 /PRNewswire/ -- nanorep, the premier digital customer assistant, has launched a modified version of their self-service solution, built on Zendesk's customer service platform. Ask nanorep, as it is aptly named, adds a smart, back-end self-service platform to the Zendesk software to increase agent productivity and shorten response times. This agent-facing self-service solution improves the agent experience by providing better access to knowledge, according to context of the customer journey.
nanorep included their next generation analytics solution in their Ask nanorep release for Zendesk. nanorep's Voices drives resolution-centric change by clearly mapping the Voice of the Customer in a visual, actionable format. This unique self-service solution also empowers self-growth of knowledge, by allowing agents to "push" relevant, up-to-date answers into the knowledge base without tedious processes that waste time.
"In order for digital-service to truly impact the customer journey, it must be available at every touch point, including the agent console. Ask nanorep supports agents with easily accessible content from their knowledge base and the ability to amend and increase the content necessary for faster response times and higher productivity," shared nanorep CEO Eli Campo. "Zendesk helps organizations build relationships with customers and our solution empowers agents using Zendesk to increase customer satisfaction by giving the relevant answers that today's customers have come to expect."
With Ask nanorep, Zendesk Users Get:
- Semantic NLP (Natural Language Processing) segmenting for customer queries, revealing intent not just wording
- Voice of the Customer Analytics that are actionable and support instant updates and optimization
To learn more about adding Ask nanorep to your Zendesk solution, please contact us here.
nanorep is the premier digital customer assistant. By enabling your customers to take educated actions, nanorep transforms your company knowledge into an instantly accessible asset at every stage along the customer journey. nanorep injects the most pertinent knowledge into context for every customer, employee and website visitor to deliver actionable answers, in real-time, at every touch point and screen.
Since nanorep was founded in 2009, top brands have implemented the self-service tools across their digital assets. They enjoy increased user satisfaction, conversions and loyalty, while reducing customer support load. Follow nanorep on LinkedIn https://www.linkedin.com/company/nanorep and Twitter https://twitter.com/nanorep to learn more.
For more information please contact:
1 (859) 333-9051