MUMBAI and DUBAI, UAE, August 20, 2015 /PRNewswire/ --
Aspect Positioned to Lead the Emerging Text and Messaging Trend as it Continues to Accelerate its Business Transformation
Aspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization and back-office solutions, announced another key acquisition continuing the company's successful business transformation to a leading cloud solution provider in the customer engagement space. By acquiring the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider, Aspect bolsters its market-leading omni-channel consumer experience solutions. LinguaSys' native support for over 18 languages, including Arabic, makes the solutions immediately accessible for virtually all regions of the world.
"Since its introduction earlier this year, many of the world's top global brands have validated our vision of a reimagined consumer experience that addresses the demand for better, more connected, and more intelligent self-service brand interactions," says Joe Gagnon, Aspect Sr. VP and Global GM, Cloud Solutions. "By continuing to invest in enabling technologies and capabilities like LinguaSys, we continue to optimize and differentiate our best-in-class omni-channel customer service, creating greater solution separation from our competitors."
Language and speech technology, combined with artificial intelligence and intelligent assistance, will enable people to interact with machines in a natural way. The addition of the LinguaSys NLU solution addresses the growing consumer demand for using messaging services such as SMS, Facebook Messenger, or Twitter for customer service and support conversations.
"Our interaction through SMS and Twitter with the brands we engage with has evolved from one-way notifications to two-way conversations, empowering companies to automate omni-channel service interactions with consumers. Aspect customers can now dramatically increase consumer interactions while reducing the cost-to-service their customers," says Sanjay Gupta, MD, South Asia and Middle East, Aspect.
Click here to see Aspect Self-Service demo using the LinguaSys natural language understanding technology.
Click here for more information on Aspect's self-service capabilities.
Aspect's fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help world's most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit http://www.aspect.com/in and read our blogs at http://blogs.aspect.com/.
Head Marketing - India and Middle East
SOURCE Aspect Software