HORSHAM, Pa., April 4, 2016 /PRNewswire/ -- Astea International Inc., the leader in service management and mobile workforce solutions, today announced it has attained a Gold Application Development competency, demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment and distinguishing itself within the top 1 percent of Microsoft's partner ecosystem. Astea will be showcasing their latest service management and mobile workforce innovations at Microsoft Envision 2016 (Booth #902), in New Orleans, Louisiana, April 4-6, at the Field Service Summit 2016, in Oxford, United Kingdom, April 12th, and at WBR Field Service 2016, in Palm Springs, California, April 25-28.
As service delivery grows more complex and competitive, companies committed to achieving service excellence require a comprehensive solution that delivers results. The availability of low-cost sensors, higher-bandwidth wireless networks, more robust batteries, cloud computing infrastructure, location-awareness technology, and analytics will move the traditional service delivery model beyond the simple alert-dispatch-repair applications to a more proactive, predictive outcomes-based service model. Now is the time to start building & implementing a strategy to capitalize on these technologies to uncover real, transformative outcomes. Astea experts will be on hand, at these upcoming conferences, to demonstrate how companies can leverage the latest technology advancements to more accurately predict equipment failures, create usage-based maintenance schedules, reduce the number of truck rolls, improve inventory utilization, and meet greater service level agreement (SLA) commitments with fewer resources. Whether on-premise or in the cloud, Astea is the only global solution provider that offers all the cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office.
"Once again, we are extremely pleased to have achieved a Gold Application Development Competency in the Microsoft Partner Network. Achieving this competency demonstrates our expertise and commitment to leveraging the latest technology to deliver solutions that drive proven benefits for our customers," said John Tobin, President, Astea International. "As an industry leader in service management solutions, we continue to innovate and deliver the broadest and deepest set of capabilities that enable companies to connect, manage, optimize and transform all facets of their customer service delivery ecosystem. Astea as the only company that can bring the longevity, knowledge and proven solutions to ensure that companies are delivering great service – with maximum responsiveness, efficiency, and consistency. We are uniquely qualified to meet the mission-critical service transformation challenges and requirements of global organization."
To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.
"By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology," said Phil Sorgen, corporate vice president, Worldwide Partner Group at Microsoft Corp. "These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology."
Earning the Application Development competency helps partners differentiate themselves as a trusted expert to their customers through development and deployment of commercial or custom applications built using core Microsoft technologies. By gaining access to a comprehensive set of benefits through the Application Development competency, partners can acquire new customers and help them be more productive and profitable through deployment of business applications, advanced web portals or rich client user interfaces that run on premises or in the cloud.
About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
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© 2016 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
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