HORSHAM, Pa., Oct. 25, 2015 /PRNewswire/ -- Astea International Inc., a global provider of service management and mobility solutions, will be showcasing its latest service management and mobile workforce innovations as a sponsor at the Gartner Symposium/ITxpo, 26-29 October, Gold Coast, Australia. The Gartner Symposium is the world's most important gathering of CIOs and senior IT executives, providing a strategic view on the trends that shape IT and business.
As service delivery grows more complex and competitive, companies committed to achieving service excellence require a comprehensive solution that delivers results. The availability of low-cost sensors, higher-bandwidth wireless networks, more robust batteries, cloud computing infrastructure, location-awareness technology, and Big Data analytics will move the traditional service delivery model beyond the simple alert-dispatch-repair applications to a more proactive, predictive outcome-based service model. Now is the time to start building & implementing a strategy to capitalize on these technologies to uncover real, transformative outcomes. Astea experts will be on hand to demonstrate how companies can leverage the latest technology advancements to more accurately predict equipment failures, create usage-based maintenance schedules, reduce the number of truck rolls, improve inventory utilization, and meet greater service level agreement (SLA) commitments with fewer resources.
Whether on-premise or in the cloud, Astea delivers the most complete, comprehensive and fully connected service management & mobile workforce suite enabling businesses to achieve superior customer service at a lower total cost of ownership. Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management and optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance's modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class service.
About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
© 2015 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
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