ATA's 2011 Washington Summit Navigates the Currents of Contact Center Regulation and Compliance

Sep 15, 2011, 09:03 ET from American Teleservices Association

INDIANAPOLIS, Sept. 15, 2011 /PRNewswire-USNewswire/ -- The American Teleservices Association (ATA) will hold its annual legislative conference, the ATA Washington Summit, October 9-12 at the Gaylord National Hotel on the Potomac in Washington, D.C.  The 2011 Summit theme is Currents in Washington, exploring the priorities of the Executive Branch of the U.S. Government and Federal Agencies that impact contact centers in multiple ways including marketing, operations, privacy and enforcement of existing regulations.  The theme denotes a perspective on how the best companies in the industry navigate changes in regulations and use effective regulatory compliance strategies to stay in safe and prosperous waters.

The Summit is anchored by a Keynote Address from FCC Chairman Julius Genachowski who will talk about the vital importance of high-speed Internet to America's economic growth, job creation and global competitiveness. The Chairman will discuss an initiative he recently joined with ATA to launch, called 'Jobs4America,' which focuses on creating or bringing home U.S.-based call-center jobs. Companies have already committed to onshoring or creating 100,000 new jobs, in call centers and in homes. These jobs wouldn't be possible without broadband. Chairman Genachowski will also discuss some of the FCC's top policy priorities.

Two other keynotes are scheduled.  As the industry's chief regulator, Lois Greisman, Associate Director of the Division of Marketing Practices, FTC, Bureau of Consumer Protection, will provide an assessment of the industry's present challenges and future opportunities.  Jim Kohlenberger, former Chief of Staff, White House Office of Science and Technology Policy, and Executive Director of Jobs for America, will point the way for contact centers to be on the leading edge as advanced technologies connect with consumers in new ways and expanded horizons.

Seminars and panel discussions moderated by industry leaders and government representatives are slated to bring a wealth of information for attendees. Topics include federal updates on issues; trends and regulatory changes that affect the use of predictive dialers; discussions regarding legislative bills' status and implications; compliance officers' discussion of current call center issues; employment and labor law reports that include recent developments with disability leave management issues, union organizing, wage and hour practices, diversity and equal opportunity; requirements for payment card industry data security standard and consumer protection; and consideration of the advantages, benefits, risks and vulnerabilities of the ever-growing at-home call center agent operations.  The conference will also promote the great advantage that the free flow of information between legislators and regulators can mean to business.

"The 2011 ATA Washington Summit promises to be extremely beneficial for our members and attendees.  The wide range of speakers, forums, and workshops will help companies navigate the wave of present and future legislative Currents in Washington to ensure smooth sailing for contact center professionals," commented ATA CEO Phil Grudzinski.

About the ATA

The American Teleservices Association (ATA), headquartered in Indianapolis, IN, is the only non-profit trade organization dedicated exclusively to the advancement of companies using contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

SOURCE American Teleservices Association